Hello, my name is Roberta Blanton I Went to WalMart in Hoake Road in Clayton Ohio . I went through self scan and had about 28 coupons ranging from .50 cents- $1.50 and five scanned properly.
The clerk came over and said well " if you didn't purchase the items they won't scan". I said some have to be manually entered in the register. He was insinuating that I was lying, stealing or cheating WalMart. I'm a frequent user of coupons and I know how to use them meanwhile all my coupons are inside the register.
He starting yelling at me and when I asked fir a supervisor he said " go ahead and tell so I can collect unemployment. The supervisor comes and he is still yelling and raising his hand at me, at that point I was truly traumatized!. Although I was given $10 gift card that day the store manager gave $20 a few days later. The thing is nobody takes this seriously what he did was abusive and I come from a abusive background.
Meanwhile I go to the pharmacy and a black pharmacist is switching my prescription from another WalMart out of state he tells me I can't not get the script because I had already got it. How can I be at two places at one time! He is basically calling me a liar and other customers ate witnesses to this behavior. I call the other pharmacy and they see that the script was filled but never picked up, so I let the pharmacist speak to them and he says we'll I'll take care of it.
Never saying sorry! Over five times I have gone to the pharmacy and they keep charging full price for my meds when my co- pay is zero! then say let me check and find out my co -pay is zero. They say it won't happen again but every week it happens, or they call and say the medication is ready then it's not.
This is a continual problem and I am disabled, I don't have extra time to wait around, pay for transportation to get their. Tonight the same thing happened on the phone I was on the phone forever and my neck and back was hurting. So I said call me back tonight and leave a message still no message. I have about 19 scripts that's alot of money.
I want to be compensated for time,embarrassment, transportation,. I could have contacted a lawyer for the abuse of your employee.
Please get with the pharmacy and have them to correct the problem please, the wait time. I don't want to take my business elsewhere but this hsd been happening just about every week since October.
Product or Service Mentioned: Walmart Pharmacist.
Reason of review: Poor customer service.