Elizabeth City, North Carolina
17.7K views
165 comments

Got a call that I could pick up my prescription after 1 pm. I got there at 1:29 pm and the pharmacy was closed for lunch. No notification in my phone call however. If, as I was told, the pharmacist must have a 30 minute lunch, why isn't there a pharmacist hired to cover lunch time. Not only is this inconvenient but it is not the way a business should be run that has customers to support it. If this practice was used at the cashier counters, no one could check out what they bought - profits would plummet.

I also do not understand why everyone has to eat lunch at the same time. My prescription was ready for pick up and did not need a pharmacist to give it to me. Why do all of the clerks have to eat when the pharmacist eats? Why can't someone cover the front desk to take prescriptions and get paid for the ones already filled by the pharmacist?

I have cancelled my prescription with Walmart and will not get any others filled there. If we all boycotted this practice, then maybe they would hire a pharmacist to cover for lunch. Do they close for 15 minute breaks, too?

Ridiculous policy. Grocery stores, drug stores, Target, etc. do not do this. Shame on you Walmart. You have gotten a little too big for your britches.

Product or Service Mentioned: Walmart Prescription Refill.

Monetary Loss: $25.

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Anonymous
#1721747

I had a very similar experience with wallmart pharmacy years ago. Phone message told me my prescription would be ready after 1:00.

Got there and pharmacy was closed for lunch. The problem wasn't that the pharmacy staff was haveing lunch. Heavens no, I'm all for that ! Munch away in blissful tastiness by all means.

The problem was I was told to show up at that time when they already knew it would be closed. Such a simple solution that to this date I dont think they have addressed.

Just add on a small quick note to the automated message saying " your order will be ready for pickup after (whatever time) please be aware our pharmacy will be closed for lunch between the hours of(this time and that time)." Problem solved. Since I already had this happen to me before, I am fully aware not to show up unless its before 12:00 or after 2:00.

AmusedBullTerrier373
#1719675

You are the type of customer we make fun of when you leave or hang up. We are happy when your prescriptions get transferred to the pharmacy unlucky to get your business.

Anonymous
#1709572

Agreed. These fools on here commenting against the OP would be the first ones up in arms if their grocery store closed for lunch, or the gas station shut down for lunch, or similar.

It's a business and like every other business, lunch is covered in shifts. It's not a hard concept to understand or expect.

Anonymous
#1709406

Do you get a break at your job?

Anonymous
#1699002

Would you prefer that the pharmacist wait fill your prescription while they are holding a sandwich in one hand at eating it? What if touched your meds while their hands were covered in orange cheese from the Cheetos that they were munching on?

Zachary2001
#1699809
@Anonymous

Or they spill the vodka that they are drinking. Hey it is their lunch break so they are off the clock and can drink.

Anonymous
#1705090
@Anonymous

Stupid comment. If the website says they’re open, they should be open.

If they text you to tell you to pick up your prescription at a certain time, they should be open. Simple.

Anonymous
#1689199

I agree with that customer, why doesn't the pharmacist and the Clerks at the counter eat in different shifts? It is very inconvenient for some customers.!

Anonymous
#1689455
@Anonymous

What if somebody urgently needs their meds and cain't wait until the pharmacists finish their lunches? It could mean the difference between life and death.

Anonymous
#1698903
@Anonymous

if it was a matter of life and death then you should take your *** to the ER.

Anonymous
#1699000
@Anonymous

Yes, but that wastes the taxpayers money. I get a "Nut Check" every month so the government would be taking care of my bill for me.

Anonymous
#1700781
@Anonymous

Many of the anti-psychotic meds that psychiatrists prescribe makes it very difficult for someone to "get a nut", if you know what I mean.

Anonymous
#1703036
@Anonymous

Ihi

Anonymous
#1716501
@Anonymous

I agree, the whole pharmacy doesn't need to close for lunch. Same thing happened to me when I first started getting prescriptions filled it was ready after 1pm went to pick it up..

closed for lunch and I didn't have time to just,HANG in Walmart so wasted time and gas to go back.

Very unprofessional in Walmarts policy!! But, love all the employees and pharmacists very pleasant and helpful.

Zachary2001
#1699810
@Anonymous

That is what they have paramedics for.I don't think you would be able to walk, or talk if the situation were that bad. You may be able to mumble "call 911" but that is about it.

Anonymous
#1700379
@Anonymous

Any customer should understand that these employees and managers need to eat too. It's pretty pathetic people like you don't understand that these customers think they are number 1# when it comes too these poor employees and managers need to deal with customers thinking that they are going to drop everything they doing.

It's not the employees and managers fault that these customers come in when they are limited to their times. It's the customers fault.

Zachary2001
#1706024
@Anonymous

But in this case they told her to come after 1pm indicating that they finished their lunch by 1pm and that they would be there at 1:30.

Anonymous
#1709408
@Anonymous

Then go to an ER. A retail pharmacy is not a place to go to for emergencies requiring immediate treatment

Anonymous
#1698901
@Anonymous

The techs can not be in the pharmacy with out a pharmacist. And NO ONE can sell you drugs when the pharmacist is not around. A company is not going to pay a pharmacist to sit in the pharmacy for 30 mins, that would be a greater loss than a couple of impatient customers.

Anonymous
#1700373
@Anonymous

Everybody needs to eat. If any customer has any problem with any employee or manager being onto break then the customer is the problem. That is proof that the customer does not work into retail.