I recently called in a refill on my husbands protinx medication. When I arrived to make the pick up the clerk told me my prescription was 68.00.
I said that is some kind of mistake please check again i have a coupon and it cost me 12.00 every month to pick it up. The pharmacist tells me no that is the price when you don't have insurance. So while standing at the counter I pull up the coupon on GoodRX hand the clerk my phone that clearly states the prescription will be 11.69 and the pharmacist states that 16.03 is the price I can pay that amount or take my prescription elsewhere. Really that is the customer way you were trained in customer service.
I drive to New Milford which is 30 min from my house in New York to get my prescriptions filled and he is tell me basically take it or leave it.
I spoke to the store manager and his answer was sorry the pharmacy is not under our control you will need to call that manager. Needless to say I would rather Pay CVS more for my medications that to ever deal with that *** again.
Product or Service Mentioned: Walmart Pharmacist.
Reason of review: Poor customer service.