Well, it seems the rudeness to elderly people at the pharmacy counter is a trend across the country, when you read these posts... I watched as Marissa at the Tarpon Springs FL store took obvious pleasure in making my 73 year old mother wait, and wait, and wait, and wait before she would go to the refrigerator for her insulin.
I mean it. Marissa couldn't see me from where I stood off to the side, but she was getting off on her little power trip. ZERO sense of urgency while five other customers arrived behind my mom, ZERO people skills. Then, the "cashier" who had even less people skills kept the game going, asked my mom FOUR TIMES for her birth date.
Four... times... when my mom finally walked away from the counter, the cashier and Marissa were exchanging looks behind my mom's back that can only be construed one way by all who saw it: contempt for the customer. CONTEMPT.
If they aren't happy with their lives, they shouldn't be in the customer service game, PERIOD. Then we got in the car and realized they only filled the prescription for ONE bottle of insulin when there should have been three.
Horrible, horrible service, and we only use them because that's the only pharmacy in town who will use my moms insurance. They are the absolute worst!!!
Product or Service Mentioned: Walmart Cashier.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Walmart Cons: Customer service.