Las Vegas, Nevada
9.9K views
47 comments

I have been getting a prescription filled (and refilled) at the same Walmart Pharmacy for years, (they have a much lower price than surrounding pharmacies in my rural area, and I am uninsured), and sometimes they refill it after 23 days, other times they want to wait until the exact 30 day interval. I have politely asked the pharmacy department what the policy and/or laws pertaining to refills are, and I cannot get anyone to tell me what the policies are.

If we were told what the policies are, we would be able to schedule shopping and trips to pharmacy. I live far from any pharmacy, not just the Walmart one, and I have to combine trips. Why can't they tell me what the policy is? It bothers me that they are rude,a nd if I try to stand up for myself, they threaten to report me for abusing drugs.

I don't want to be rude, and don't want people to be rude to me. Wouldn't it make sense to publish the policies such at this on their website if they don't wnat to explain it to each customer?

Product or Service Mentioned: Walmart Prescription Refill.

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Anonymous
#1649772

They used to refill my prescription every 4 weeks because that's when I go to my doctors every 4 weeks and also I had asked once what the policy was and they said for a 30 day script you can get it at the 28th day then all of the sudden it's 29 days! Also they originally told me that to figure out what 29 days is you count the day you start your script as day one and now it's you count the next day as day 1. I think they just make their own rules depending on how they feel that day!

Anonymous
#1485292

I just had the same experience. Refusal to refill a prescription that was filled last month.

It was due on Saturday. After my husband also called to find out what the problem is, I called back to ask if she could fill enough until she speaks with the prescriber. It's Monday and she is refusing to fill my pain medication at all. Daniel (the Pharmacist) repeats it's her "Professional Opinion".

I ask what does that mean and she says it's company policy to not tell me! I'm disabled and have severe chronic pain. I've never experienced anything like this before. While I was on hold, another woman got on the phone to say that my provider would not get on the phone to give diagnosis codes and because it's a narcotic, it will not be filled.

She then realized that she was talking to the wrong person and said, "this is not (name) is it?" I told her it is not.

apparently she's refusing to fill everybody's narcotic medication. If this was an optional medication for me, I wouldn't take it.

Anonymous
#1535723
@Bonnie Daniels

I have problem after problem with Walmart... I finally decided to stop going there.

You'll get better customer service at any other pharmacy. I use to think Walmart was the cheapest when it came to RXs, but after doing a little shopping around, I found that not to be the case. I use a discount card and in the middle of a refill they tell me they no longer accept them and that I had to pay full price. They also told me they can't transfer my RX to any other pharmacy.

Which come to find out is a LIE, because I called other pharmacies that actually know the law. I have decided to start using Kroger pharmacy, they take my discount card and the cost is literally (and I'm using that word in the real definition, not the slang def lol) half the price. It's like night and day at other pharmacies....

I knew Walmart was a nightmare, but didn't know how bad until I went elsewhere. :)

Anonymous
#1386086

I go to Walmart for all my scripts including oxycodone. Terrible service .

one month I go and won't fill until at least 30 days are up. Next time they may in 28-29 days. I tried going earlier because of the fact they started saying they were out of my pills and would be several days late ! One pharmacist said it is "state law" to wait 30-31 days to refill.

BS , as they had done it earlier before. They seem to enjoy screwing with me , seriously.

Anonymous
#1266010

go to costco, it's cheaper. and you don't have to have a membership, but if you do it even less.

Anonymous
#1403970
@Anonymous

Hmm. Sams club. Do they have a pharmacy

Anonymous
#1229383

Yea what is the answer to this walmart . I would like to know too.

I know nursing homes order it 10 days befor they run out.

So does my dad from VA. Ive ran out of my heart meds cuz of walmart.

Anonymous
#1227527

walmart sucks, they just suck all the way around. but you want cheap you have to deal withe cheap.

Anonymous
#1053720

Please contact Penny at 385-405-1167. I do not text and I am handicapped.

Anonymous
#992019

Same issue. I have been told a different story every month when I MY PRESCRIPTIONS ARE NOT BEING FILLED AND TOLD BY WALMART PHARMACY DON'T KNOW WHEN.

ALSO refuse to answer any questions and also put blame back on patient? ?? LAST EXCUSE US EACH PHARMACIST CAN REFUSE TO FILL OR REFILL IF HE OR SHE CHOOSES AND NO REASON HAS TO BE GIVEN AND TIME FRAME WHEN YOU ARE ALLOWED TO REFILL CHANGES EACH DAY. GUESS WE ARE TO BE MIND READERS AND BE FORCED TO TAKE THE ABUSE.

PLEASE MAKE THOSE BE HELD ACCOUNTABLE FOR SUCH UNPROFESSIONAL AND DISHONEST PRACTICES. THIS PROBLEM AND SHADYNESS IS RUINING MY LIFE AND LOVED ONES.

KevinRichards
#937818

You seem to be a young child no older than six to mistake this as rudeness. No one was rude to you. Not getting a response you want is not the same as being rude.

Anonymous
#1535715
@KevinRichards

You must work for Walmart!!!

Anonymous
#1535717
@KevinRichards

HAHAHA --- Hilarious. You must work for Walmart.

I've been on the end of Walmart's rudeness every time I've been there. Especially the pharmacy.

I go above and beyond to be polite, thinking they know the golden rule and will be polite as well, WRONG. You'll understand one day, probably when you stop working for them, but it will happen.

Anonymous
#807879

complete idiots can be arrogant, their techs are not operating proberly under state law

Anonymous
#807878

Walmart Pharmacies are the worst. They stores are mismanaged and the pharmacies techs are not proverly trained.

Anonymous
#781879

It is about your insurance paying for it. Insurance wont cover more than what is prescribed which means you have to wait for the fill.

It has nothing to do with your Doc or Pharmacist. Plus I agree with the others, you are not giving enough information on what medication it is. It is up to you to manage your medications and shopping trips.. Not your Pharmacist.

It just like with need refills scripts people get pissed that no one told them.

All bottles on the bottom tell you how many refills you have left and the Pharmacy is not your personal manager to let you know when you need to see your doc to renew scripts. It is a sad day when people do not take responsibility for managing their own health needs.

Anonymous
#961899
@Kali F

You are an ***, she just said she is uninsured......*Facepalm*

Anonymous
#1017082
@Kali F

The Pharmacist can choose when to refill a prescription based on preference after the insurance ok's it. Depending on how early your refill is.

Anonymous
#778165

Narcotic? Insurance?

Too much missing information.

One thing that will always stand, if that the pharmacist is the last word in a pharmacy. Any questions you have you can put to the DEA and the Board of Pharmacy.

Anonymous
#961901
@People are so dumb

Never in the post was there anything mentioned about narcotics. Why are people so quick to judge? Ugh.