Ithaca, New York
10.1K views 74 comments
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When you say pick up today for an online purchase, it should really be available to be picked up today!You tell me now that I have to wait tomorrow when the store is open 24 hours?!!

At least inform the customers before they make a purchase that 'pick up today' has exemptions!!!! I am very disappointed. This is not good business. Please update your online store or your customers will not be happy!

If the store I ask to get the item picked up is 24 hours then It is fair to assume that the item will be there when I can come and get it as soon as I want.

What is the limiting factor here?if the item is available on the shelf then why can i not use my order number to pick it up a few minutes after i purchase it online?

Review about: Ipod Touch.

Review #312634 is a subjective opinion of a user.

Not specified
Reason of Review / Monetary Loss Not specified / $203
Preferred solution Not specified

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to Anonymous #1070387
Unfortunately Walmart is known for having two different prices. Their online sales can often be significantly lower than that of what is being offered in your local store. Some stores will price match online prices one day and that same store will swear it is against their policy the next day. So the only way a consumer is to be sure 100% they will get it for the lower sale price is to order online for in store pickup. They boast that the item will be ready in as little as a few minuets but up to four hours if ordered before 6pm, after 6pm and it does state it may be the next day.
to Anonymous #1259793
1)Your an *** Who should stop trolling sites just to reply with such an idiotic reply, or are you the lazy, worthless, unappreciative, person working in the pick up area? ...who just cant seem to understand people actually expect you to do YOUR job? I mean really. dare someone want to use a service offered...spend their money (they worked for) (allowing others a job ) and maybe get a little bit of relief from their already stressed day.. ..with simply ordering in adance and picking up on the way home ?
2)Many items are defiantly cheaper online (I bet this was intentional to help encourage the store pick up)or oh...wait ... items at Walmart are often very close to being out of stock..(another area that needs serious attention but also proves good employees are hard to find)....and the normal trip for people is not simply walking across the street. ..or they are at work. ....using their break time to possibly complete errands in a more efficient way. ..allowing some freetime. ...for family. ..other appointments. . or What ever they choose...
3) if the goal was to offer poor customer service then the obvious choice would be to go to you for advice bUT however they chose to at least in theory offer something todays customer demands (or this is an attempt to salvage what Amazon is currently taking from them ) in offering a product or service, they shold at least make an attempt to follow through with the description.
4)I just needed to remind you. .a
... Show more
to Anonymous #1261501
Here we go again another kid on the site mistaking reading that the customer is wrong as trolling, and ASSuming that they work for the company. Do your parents know you are on here. By your logic I could say the OP is making this all up to cause trouble because she got fired. But I don't jump to conclusions and ASSume.
Ordered a new cell phone at about 4pm. Told me it would be ready by 8:27 pm. I call Wal-Mart at that time to see if it's ready and they tell me that my order hasn't even come through yet. Why not?????
Sweet Pea
Bedford, Pennsylvania, United States #1054761
Though the store is open 24hrs, the layaway/online pickup dept. is only opened until 9pm...(I just called to question them about the process BEFORE paying online and no one could even answer my questions because it was 9:25) After 9, apparently no one is qualified to handle that dept.
Seems your issue is the site. They should be clearer about pickup times. Maybe this has changed since your issue, but I noticed that when checking out, my cart stated my items would be available tomorrow. However, before adding to my cart, both items said "today".
I am just going to take my chances and hope both items are on the shelves, rather than pay and not be able to pickup up right away.
Who are the people in this thread sucking walmart ***. I'm not lazy, this service sucks. They out and out lied to me. So I repeat, this service sucks.
Because is only one till 9. You didn't lose any money stop being salty because you didn't read all the print that it clearly says when you order it.
Walmart electronics employees are dumb, ignorant, and extremely lazy, period. God knows I'm right, but just to be fair, and for probability purposes I would assume that at most the 5% of those employees in the whole country, and I may be exaggerating, are the opposite of either of those adjectives I mentioned before.
to Anonymous Naples, Florida, United States #1261281
I bet they know more than you.
Had the same thing. Order confirmation said it would be able to pick up at 2 PM. Then I received an email saying it was delayed. But it didn't say why. After numerous calls and emails they told me it takes 48 hours to verify my payment information. Heck I'll walk into the store and pay cash if that's the hold up but they don't seem too accommodating. Why not have customers pay at the pick up counter like a regular store transaction? Those don't take 48 hours--at least I'm pretty sure you can walk in and buy something at the store with the same credit card and have it transact within seconds. Seems like it would save a lot of hassle. Or just say in store pick up is within 48 hours and not the same day. I just don't like being lied to and given the run around. I don't normally shop at Walmart and this verifies that decision. I called Best Buy to see if they could price match but they don't carry the product. Store pick up there isn't a 48 day turn around--or anywhere else I've done it for that matter. What a joke!

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