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When you say pick up today for an online purchase, it should really be available to be picked up today! You tell me now that I have to wait tomorrow when the store is open 24 hours?!!

At least inform the customers before they make a purchase that 'pick up today' has exemptions!!!! I am very disappointed. This is not good business. Please update your online store or your customers will not be happy!

If the store I ask to get the item picked up is 24 hours then It is fair to assume that the item will be there when I can come and get it as soon as I want.

What is the limiting factor here? if the item is available on the shelf then why can i not use my order number to pick it up a few minutes after i purchase it online?

Monetary Loss: $203.

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to Anonymous #1112844

Learn that the pronoun I should begin with a capital letter, and proper nouns like Walmart should begin with a letter. Stop using sentence fragments before referring to anyone as "idiots".

to Anonymous Gastonia, North Carolina, United States #1259924

A person should themselves be grammatically correct before complaining about the use of sentence fragments. Hilarious!

to Anonymous #1261498

I think you lack reading comprenhension. First of all they were grammatically correct, and second of all it is not about the grammar, it is about calling other people idiots when you don't have the basic rules of grammar which are taught in the first grade.

If you knew how to read you would see this.

Also add a comma after "before" just saying. Yeah he did forget the word "capital" before letter but you yourself are hilarious for forgetting the comma after "before"

to Anonymous #1261265

"Walmart should begin with a letter."Don't all words begin with a letter?


Why don't you just stop by and shop for your own items instead of getting angry? If it is available for same day pick up, it means it's right there on the shelf. Get it your own lazy self!

to Anonymous #1070387

Unfortunately Walmart is known for having two different prices. Their online sales can often be significantly lower than that of what is being offered in your local store.

Some stores will price match online prices one day and that same store will swear it is against their policy the next day.

So the only way a consumer is to be sure 100% they will get it for the lower sale price is to order online for in store pickup. They boast that the item will be ready in as little as a few minuets but up to four hours if ordered before 6pm, after 6pm and it does state it may be the next day.

to Anonymous #1259793

1)Your an *** Who should stop trolling sites just to reply with such an idiotic reply, or are you the lazy, worthless, unappreciative, person working in the pick up area? ...who just cant seem to understand people actually expect you to do YOUR job?

I mean really. ..how dare someone want to use a service offered...spend their money (they worked for) (allowing others a job ) and maybe get a little bit of relief from their already stressed day.. ..with simply ordering in adance and picking up on the way home ?

2)Many items are defiantly cheaper online (I bet this was intentional to help encourage the store pick up)or oh...wait ...

items at Walmart are often very close to being out of stock..(another area that needs serious attention but also proves good employees are hard to find)....and the normal trip for people is not simply walking across the street. ..or they are at work. ....using their break time to possibly complete errands in a more efficient way. ..allowing some freetime.

...for family. ..other appointments. . or What ever they choose...

3) if the goal was to offer poor customer service then the obvious choice would be to go to you for advice bUT however they chose to at least in theory offer something todays customer demands (or this is an attempt to salvage what Amazon is currently taking from them )...so in offering a product or service, they shold at least make an attempt to follow through with the description.

4)I just needed to remind you. .a year later. ..that you are most defiantly. ...the biggest ***..ever....even still today!

So great job on that!

5)The main problem is the people working in this generation. .. Are ..too lazy... have a false thinking that they are entitled.

..to everything....no matter of they work hard...or sit back and complain. ...(maybe they believe they deserve more pay in order to do their job .... at least ...possibly...semi poorly if the company is lucky. But until that Happens they spend time complaining about the people who actually pay the money that allows them the ability to have employment in the first place ), aND flat out have a fit that work actually means one will HAVE to do something to get paid and stay employed, and the grown up world is not at all easy.

..and frankly doesn't care about feelings or the fact that people working "starter jobs" were never actually exposed to aNY true reality...that pay is earned through hard work and experience. ...

Obviously you are not the hard working individual. ...because fact is. ..if you were...in store pick up would be a life saving genius ideal...

(I mean really. ..it's like Amazons with their fast prime member shipping ..and at times. ...oddly super fast shipping...but now my local Walmart will also ...attempt to actually offer service the same day....if available. ...holy..blow my mind..and no prime required.) ..that you would totally understand just how disappointed and crushed we are to know the service COULD be successful but sadly we are forced to deal with .......

I am still trying to find the right words to describe the whole process. .? ...almost seems like they are all stoned out out reality. ...and everyone who show's up or calls is speaking an unknown language.

..seriously I had one employee repeat. .your here for pick up. ..three Times...Then tell's me to go "pick" the stuff myself because he didn't know if they did. ..

(yeah he never checked or asked either) and looked at me with a lost blank stare when I returned. .telling me I couldn't check out there. .umm okay because I already paid. ..but you need to give me a way to show the door people this!

...and by the way. ..tell me what to do about the items (yep as stated some are actually about gone)I couldnt find...whole ordeal...2 1/2 hours later. .after already placing order for in store items 7 hours prior, mind you.! .....he says hmm maybe they picked them.

..let me check.

...yep...yep yep...everything was already picked aND ready. This Entire time!

to Anonymous #1261501

Here we go again another kid on the site mistaking reading that the customer is wrong as trolling, and ASSuming that they work for the company. Do your parents know you are on here.

By your logic I could say the OP is making this all up to cause trouble because she got fired. But I don't jump to conclusions and ASSume.


Ordered a new cell phone at about 4pm. Told me it would be ready by 8:27 pm.

I call Wal-Mart at that time to see if it's ready and they tell me that my order hasn't even come through yet. Why not?????

Bedford, Pennsylvania, United States #1054761

Though the store is open 24hrs, the layaway/online pickup dept. is only opened until 9pm...(I just called to question them about the process BEFORE paying online and no one could even answer my questions because it was 9:25) After 9, apparently no one is qualified to handle that dept.

Seems your issue is the site. They should be clearer about pickup times. Maybe this has changed since your issue, but I noticed that when checking out, my cart stated my items would be available tomorrow.

However, before adding to my cart, both items said "today".

I am just going to take my chances and hope both items are on the shelves, rather than pay and not be able to pickup up right away.


Who are the people in this thread sucking walmart ***. I'm not lazy, this service sucks.

They out and out lied to me. So I repeat, this service sucks.


Because walmart.com is only one till 9. You didn't lose any money stop being salty because you didn't read all the print that it clearly says when you order it.


Walmart electronics employees are dumb, ignorant, and extremely lazy, period. God knows I'm right, but just to be fair, and for probability purposes I would assume that at most the 5% of those employees in the whole country, and I may be exaggerating, are the opposite of either of those adjectives I mentioned before.

to Anonymous Naples, Florida, United States #1261281

I bet they know more than you.


Had the same thing. Order confirmation said it would be able to pick up at 2 PM.

Then I received an email saying it was delayed. But it didn't say why. After numerous calls and emails they told me it takes 48 hours to verify my payment information. Heck I'll walk into the store and pay cash if that's the hold up but they don't seem too accommodating.

Why not have customers pay at the pick up counter like a regular store transaction? Those don't take 48 hours--at least I'm pretty sure you can walk in and buy something at the store with the same credit card and have it transact within seconds. Seems like it would save a lot of hassle. Or just say in store pick up is within 48 hours and not the same day.

I just don't like being lied to and given the run around. I don't normally shop at Walmart and this verifies that decision. I called Best Buy to see if they could price match but they don't carry the product.

Store pick up there isn't a 48 day turn around--or anywhere else I've done it for that matter. What a joke!

Atlanta, Georgia, United States #992310

All you have to do is read idiots it's a website what website doesn't have issues? I know people that work for Walmart and are good employees and i constantly see rude customers.

They expect the employees to bend over backwards when the problem is management. And walmart.com which the in stock isn't correct do as the person said call and check if you can't reach them then take a trip.

to Anonymous #1259810


Let me explain what you said in comparison to my *** customer service job.

..let's see if you see the problem.. aND don't stress to much because I will also explain in detail what customer service is.

Okay so my job is customer service as well.. I am an adult babysitter...better known as a bartender.

Well see my job deals with customers who can be sweet but quickly turn aggressive because. ..seriously who knows sometimes.

Basically your version of customer versus employee would be me standing behind a bar serving nothing. ..because management messed up aND forgot to order rum...not all rum.

Just that one rum this customer wants. So yeah we got no special rum and even though I got other rum I just say nope cant help you. ..we don't have that.so oh dear the nerve of this customer. .he actually still needs help.

.wtf.. ..

sorry but I have my job because customers need a person to serve them for one. ..but to my surprise there is way way more to bartending! See I actually went above reading bartender for dummies...(yeah I know.

. Walmart customer service needs a book like that for sure..first lesson. ..you cant please everyone but here are skills to help you in all situations) and actually studied, researched and perfected mixology. ..

Then i learned that there is even more to learn!

LIKE knowing when to serve ...and the tricky part ...how to stop serving them with out causing temper tantrums/crying, along with offering that "omg your so understanding, intuitive, aND get me advice. Mind you I have other little drunk adults to serve as well....yep the other trick is making each of them feel they have your 100% attention and have fun interactions with the other people ..yep I even have to set them up with proper play groups that will get along. I know Wray everyone is drinking. ..I Remember my customers (ha I rembered the customers when I worked at walmart...who I also later served in the bar I work now) I must just be a natural!

See... I know people that work, not just at Walmart, but all types of businesses and your comment makes me believe your talking about your self because most people could care less about their friends *** job when they have their own to deal with. ...and if the situations being complained about upset you so much, I question of you are more upset with yourself for realizing you didn't put full effort into your job. Hey guess what.

...customer service is a job that guarantees interactions with all type's of customers. Fun, sweet, angry, scarey, complaining, needy, and we'll some we just can't quite figure out but they are interesting no matter! The reason someone, as the "customer service employee" is expected to deal with this. ..is because those customers spend money, that in turn actually created the demand for "customer service employee"...

wow, crazy how that works ...right. So the problem in my opinion, is that these employees didn't either fully understand the job description and failed to research or simply ask for clarification whey applying. Notice how this is still Noone else's fault and really tends to become a" oh you poor baby""you just realizing not all aspects of work are fun" whiney thing. ..when you look at the bigger picture.

Take this further it is also the fault of said employee for not "studying" their job. ..more or so. ..learn about the products aND services of the entire company. ..so when a customer asks you something.

. You can actually do your job by offering assistance to them. ..see customer service. ..the customer receives service...oh how cool is that.

Guess what can happen for those that actually go above and beyond to assist customers. ..by actually seeking solutions, talking with management versus blaming. ..and yes at times going above management. ..to ensure they can satisfy customers.

...oh my. They get this thing called promotion aND raises. See. You start low and miserable.

.learn things, learn more. ..move up. .and earn higher pay. At least mostly or you leave to another compaNY that pays better.

.but only because you took the time to actually do the job you were hired to do. One thing people seem to forget is that all joba require specific skillsets. Customer service isn't for everyone, it is not easy, and actually requires the ability to not only deal with people, but be good at understanding people! It is often the starter or learning job.

Seriously ...look at how far one could go if they just learn and actually start doing versus blaming. For those who hate customers.

..well they have other jobs. ..still it isn't easy either and the sAme strategy of learning more applies.


What if the store is 30 miles away (and like many, many instances in many Walmart stores) I don't feel like driving an hour total, for something that may/may not be there? is that lazy?

to dmlaughlin76 Orange, California, United States #982299

Like the OP and many others you do not know how to read. It clearly states before 5pm.

You see kid you are too young to know how the business world works. Most jobs start at 9am and end at 5pm.

Next time you and some of the others order something get a parent to read things for you since many of the big words are too hard to read and you will see that if you order after 5pm than the item arrives. If you are old enough to drive it is a shame you do not know how to read.

to dmlaughlin76 Orange, California, United States #982300

Also if you had a brain you would know to call before you arrive to the store. You are too lazy to make a simple five minute call, or perhaps you are too dumb to figure this out.

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