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6 comments

Sunday October 14th I returned an item to the Metro Center Walmart in Phoenix Arizona received the store credit for $37.88. When I got home I decided to purchase to Google Play cards for my children went online picked the cards went through the process enter the store credit / gift card #.

Placed the order, received an email verifying order. Immediately following I received another email saying that my order has been cancelled and my card would be refunded. I made two attempts at completing this purchase. Went to the help center received a phone call explained the situation and was infuriated by the response.

I was told that I could not purchase gift cards with a gift card. Even though the store credit is supposed to be as good as cash and the only limitation I see should be that I spend it in Walmart. I am angry that Walmart gets to dictate how I spend my money. I don't see any customers dictating how Walmart spends the money but they received from their customers.

I'm a grown woman with some disabilities as well as hectic household that includes my grandchildren and child. I did lose the receipt. But it was obvious it has been purchased at Walmart. The Walmart received their item, and I receive a refund with limitations on how I can spend it.

I don't think any company should be allowed to dictate how anyone should spend their money. There was no limitations put on the money that they received

Product or Service Mentioned: Walmart Customer Care.

Reason of review: Order processing issue.

I didn't like: I hate walmart.

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Anonymous
#1585615

Grown people are victims of gift card scams all the time. Walmart is correct.

Anonymous
#1584485

Lost receipt? they shouldn't have given you any store credit.

This post is rather silly.

They said "no" and you're wrong. Move on

Anonymous
#1582150

So you admit that you lost the receipt.....that's the end of the story. They shouldn't have given you a refund period.

The fact that you mention your disability tells me all I need to know. It had NOTHING to do with the actual complaint.

Anonymous
#1582012

Google play cards can’t be purchased with store credit, neither visa gift cards or MasterCard gift cards also. But, most restaurant gift cards and I believe Xbox one/PSN cards can be. This is due to recent events circling fraudulent activity and gift card scams unfortunately :/

Anonymous
to Anonn #1582018

Edit** you can’t purchase prepaid visa or MasterCard gift cards with store credit if that was unclear, sorry

Anonymous
#1580853

They should just quit accepting returns without a receipt.

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