Sunday October 14th I returned an item to the Metro Center Walmart in Phoenix Arizona received the store credit for $37.88. When I got home I decided to purchase to Google Play cards for my children went online picked the cards went through the process enter the store credit / gift card #.
Placed the order, received an email verifying order. Immediately following I received another email saying that my order has been cancelled and my card would be refunded. I made two attempts at completing this purchase. Went to the help center received a phone call explained the situation and was infuriated by the response.
I was told that I could not purchase gift cards with a gift card. Even though the store credit is supposed to be as good as cash and the only limitation I see should be that I spend it in Walmart. I am angry that Walmart gets to dictate how I spend my money. I don't see any customers dictating how Walmart spends the money but they received from their customers.
I'm a grown woman with some disabilities as well as hectic household that includes my grandchildren and child. I did lose the receipt. But it was obvious it has been purchased at Walmart. The Walmart received their item, and I receive a refund with limitations on how I can spend it.
I don't think any company should be allowed to dictate how anyone should spend their money. There was no limitations put on the money that they received
Product or Service Mentioned: Walmart Customer Care.
Reason of review: Order processing issue.
I didn't like: I hate walmart.