I bought a 32" Vizio LCD TV and product care plan from Walmart in February 2009. In January 2011, I noticed a blue line down the screen. I filed a claim in February 2011 and sent it in to be fixed.
Two weeks later after not hearing anything about the status of my TV, I called them. I was told it couldn't be fixed and they would give me a reimbursement check. I told them it was to be fixed or replaced according to the plan I purchased.
After playing phone tag for days, I finally talked to a supervisor. They said they couldn't replace it and reimbursement was the only option.
I asked for my TV to be sent back and was told that couldn't be done because it was sent to be recycled. Recycled?? I didn't authorize that. They just took it and did want they wanted with it? That is THEFT. They said the product care plan authorizes them to do whatever they want with the item. I didn't read that in the plan. Must have been invisible print.
So now I am stuck with receiving a check that won't even cover the cost of a new TV today. I will never buy their extended warranty again!!
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- Product or service
- Vizio Lcd Tv
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- Supermarkets and Malls