I've never been so disappointed with a company, and their customer service. I'm sincerely crying out of anger, and frustration due to their injustice, and behavior towards me.
I've been an extremely loyal costumer, and have spent thousands of dollars at, Walmart. I've made numerous, positive video reviews for their company. I have highly recommended them to my thousands of YouTube Followers. Now, I'm full of regret!!
I don't want my followers to experience what I did. It's terrible!! I purchased my iPod on December 13, 2013 for the estimated price of, 200$(that doesn't include taxes, nor the cost of the care plan.) Anyhow, at the moment I thought it was best to purchase the care plan; just to be worry free, and protected. Well, I did.
It was over 25.00$, for 3 years of protection. I was very thankful with Walmart, and their insurance(product care plan). Two years later, my iPod started to disfunction. It would constantly turn on, and off.
I called the care plan number, and filed a claim. I told the assistant multiple times; to please note, that I don't want my personal things to get deleted, because I had memories of my loved one, who past away. She assured me, that everything would stay there. I received the label about 7 days later.
I took it to my nearest post office; which is nearly 45 minutes away from my home. The post office charged me 5$ to ship it, and 6$, to package it. After that process, I was constantly checking my mailbox due to my desperation. I just couldn't wait to see those touching photos of my loved one, who passed away without my phone turning on, and off.
I felt a relief once I saw my package in my mailbox. I was supper happy, until I realized my iPod wouldn't turn on. I was devastated and emotional. I quickly called the care plan, and the woman who assisted me didn't seem to care, the assistant was very rude, and unprofessional.
I told her to please transfer me to her manager, and she did. The manager was more understanding, and apologized for the woman's poor behavior. She questioned me regarding my iPod, and concluded that she was going to send me a reimbursement, by email. She referred to it as a Walmart Ecard.
I accepted, knowing that my pictures were backed up to my iCloud. She said I would receive an email within 24 hours. I never received the Ecard, so I called the walmart care plan and they told me that their was no reimbursement made. I was fuming mad!!
Why would they fool me like this? She said she could send me a label. A label, I have not received.
I refuse to go through this process. It's not fair!!
Product or Service Mentioned: Walmart Protection Plan.
Reason of review: Not as described.