I called 3 different Walmarts in the Tempe Arizona area looking for a specific product. The problem started right from the get go when the lady who answered the phone could hardly speak English let alone understand it.
I asked for the hardware department and was transferred. I was left on hold for 10 minutes and every few minutes the operator would come back on the line and transfer me back. Well I finally got through and they did not have it. I called three other stores and the same thing happened.
An operator who cant speak English and a 10 minute wait. I finally asked for a manager and a lady named Nancy who spoke English answered my question.
Walmart, how can you give any kind of customer service with people who you cannot communicate with ??? I dont mind dealing with people at the store but when your operator does not speak English !!!!!
Product or Service Mentioned: Walmart Manager.