Not resolved

Tried to return 2 Graco car seats to the customer service desk. They found the model # of the first among their recall list, then searched for over an 1.5 hrs on the second. I was then asked to show what site I had found the info on the recall. I pulled the official .gov site showed both models where listed . Then waited another 15 -20 min. as they tried to find the UPC codes . She asked to see my smart phone with the site I had pulled up , the lady takes my phone and walks to use as she calls who knows who at their back desk. When she finally returns she proceeds to tell me that she can't find the UPC codes and for that matter can't find any info on either car seat now after watching her pull the first ones model # in the first five minutes of being there, and that there was nothing she could do for us ( myself, my wife, and three young sons). I'm pissed at this point *** near 2 hrs in to this ordeal she tells me to call back tomorrow. I tell her that we called and spoke to another customer service employees an hour before we had come in to confirm both recalled items. Her only response was sorry and here is the number to call.... oh and next I can help who ever is next.

Over all it used to be a great store but under new management has been becoming just a hassle .


Former Customer

Monetary Loss: $175.

Had an Experience with Walmart?

Write a review


Terms of Service
Post Comment

You May Also Like

Walmart is a bunch of thieves!!!! Walmart "Walmart should be out of business as they could are less about customer service!!! Ordered tv 10times. Employees STOLE them from site to store pickup!!!! Promised to have my tvs..." Read more Walmart - A cashier almost kill me yesterday Walmart "I was never treated so bad at a Walmart I went yesterday to Walmart at4545 Fayetteville rd NC and cashier was mad because I made a big purchase I thought..." Read more Walmart - INTEX Four-Person Boat Set Walmart "I bought the boat set for around $37 with 25% discount on June 15, 2017. The store was closing so the sales were final as they said. So I didn't..." Read more Walmart - Horrible Scam Walmart "Ordered elevated dog bowl from and my account was charged to Walmart. When the item arrived, it was damaged and had obviously been used. Contacted Walmart immediately but they..." Read more Renters Warehouse - Scammers Renters Warehouse "Renters warehouse is nothing but slum lords. They hang up on there customer's when calling to have up stairs bathroom that is pouring into the kitchen fixed. We said we..." Read more Tj Maxx - Gum in my online order Tj Maxx "I recently received an online order. I sent it back today. The bralette I ordered was opened and someone stuck gum on the bralette with a now and later wrapper...." Read more Mr Appliance - The WORST service experience ever! Mr Appliance "After Irma we had a power outage for 36 hours. Then our KitchenAid fridge showed " Sabbath on" and we could not get out of it. I called "Mr Appliance"....TROY..." Read more Rooms To Go - Fake "Top Grain Leather" Rooms To Go "I am on my third couch from Rooms to Go because of the poor quality. The "top grain leather" wore through the top layer revealing fabric in less than 8..." Read more