A few months ago I bought a USB WiFi adapter from my local Walmart. When I got home and tried to install it, it wouldn't work, AND when I used the part number on the device to google for possible known issues I discovered that it wasn't even the correct device- though it looked identical to the device it was supposed to be, the part numbers on the box and item did not match.
I took the item back a few days later with the receipt and explained the problems to the person at the return desk. She conferred with another associate, who then called over and discussed with a manager about it. The manager comes back to me and curtly says they won't exchange it because the item and the box don't match. I said, I know- that's what I told the girl there right off, and furthermore the thing is broken. He repeated himself. I repeated myself, and added that because the items were visually identical, they would never have noticed the item was incorrect if I hadn't told them. It was obvious to me that someone had previously returned the box with a switched item, and I pointed out that if I had been trying to do that I wouldn't have brought the discrepancy to their attention. He repeated himself and ran off.
Moral of the story- sometimes honesty is not the best policy.