Walmart refuses to help after missing package
I placed an order on walmart.com on 07 November 2016. The order was supposed to be delivered on 10 November 2016 to Merrick, New York 11566. The package also required signature. The UPS driver left a note on the door on 10 November 2016 stating he would re deliver the package on 11 November 2016. I tracked the package to see the status and noticed it was delivered to a different address!!! I immediately contacted Walmart and was on the phone with them for 1 hour and 20 minutes. I was transferred to 3 different departments. They stated the package was delivered to another location, and UPS has now determined the package was lost. I asked Walmart for a refund, being I had not received the package. They were not compliant and told me I should contact my bank to dispute the transaction. As you can see this is very unfortunate. I trust Walmart.com and that is why I placed the order with them. I do not understand how my package ended up being delivered to a completely different location. This is highly unethical and unprofessional on Walmart's behalf. I have also gone ahead and filed a complaint with the better business bureau against Walmart and their unethical business practices.
You can see from the pics that the package was delivered to an address in Astoria, NY and ups shipment progress indicates that it was left at residential while a signature was required.
People's packages do go missing and people are not always liars. Walmart lacks trust and never listens to the customer because they feel that anyone who doesn't get their package is a liar.
This reviewer shared experience about problem with delivery and wants this business to issue a full refund as the author lost $440. The author is overall dissatisfied with Walmart and uploaded picture s. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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