Not resolved

I placed an order on walmart.com on 07 November 2016. The order was supposed to be delivered on 10 November 2016 to Merrick, New York 11566. The package also required signature. The UPS driver left a note on the door on 10 November 2016 stating he would re deliver the package on 11 November 2016. I tracked the package to see the status and noticed it was delivered to a different address!!! I immediately contacted Walmart and was on the phone with them for 1 hour and 20 minutes. I was transferred to 3 different departments. They stated the package was delivered to another location, and UPS has now determined the package was lost. I asked Walmart for a refund, being I had not received the package. They were not compliant and told me I should contact my bank to dispute the transaction. As you can see this is very unfortunate. I trust Walmart.com and that is why I placed the order with them. I do not understand how my package ended up being delivered to a completely different location. This is highly unethical and unprofessional on Walmart's behalf. I have also gone ahead and filed a complaint with the better business bureau against Walmart and their unethical business practices.

You can see from the pics that the package was delivered to an address in Astoria, NY and ups shipment progress indicates that it was left at residential while a signature was required.

People's packages do go missing and people are not always liars. Walmart lacks trust and never listens to the customer because they feel that anyone who doesn't get their package is a liar.

Review about: Sony Ps4.

Review #953630 is a subjective opinion of a user.

Price Affordability
Diversity of Products or Services
Product or Service Quality
Discounts and Special Offers
Value for money
Layout of Store
Exchange, Refund and Cancellation Policy
Customer service
Ups Delivery Service
Reason of Review / Monetary Loss Problem with delivery / $440
Preferred solution Full refund

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Houston, Texas, United States #1240268
How on earth did you come up with the idea that Walmart told you that you are a liar?
Your contacting your bank to dispute this does NOT equal Walmart telling you that you are a liar.
Where do you come up with this nonsense?
They are not saying that you are a liar!! They simply said to contact your bank to dispute this. How is that saying that you are a liar? This is a UPS problem anyways.
Houston, Texas, United States #1239661
This is a UPS problem.
Contact UPS regarding this.
Why are you complaining to Walmart about this?
Walmart did not deliver the package. UPS did.

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