I would give a zero rating if I could. This is in regards to Walmart's online website as there is no place for me to write a review for them there.
This Christmas, I thought I would try ordering an XboxOne from Walmart online to give it to try. What a mistake that was. We had nothing but trouble in relation to this order. First UPS said they delivered the order but we never received the package.
Then after reporting it not being delivered, we have not had any help with getting a replacement for the missing package. I have done everything Walmart requested I do including filing a police report and contacting UPS. UPS has agree that the package is missing and that we never received it and I have FAXED Walmart a copy of my police report. Also they said part of the problem was the fact that we had stopped payment for this item and that our credit card company needed to contact them.
So we had our credit card company talk with someone in accounting and assured Walmart that they would be paid once the package was shipped out. Now Walmart is saying that it is still because of the charge back which is ridiculous. Another thing, none of the customer service reps ever told us that they could not authorize a replacement for the XBoxOne. This was another issue.
One of the customer service representatives also told us that he had talked to a supervisor and got an ok to put our request through. I'm very frustrated and upset by the lack of communication between the customer services reps and the ones who are able to approve our request for a replacement. The last person we talked with was someone who claimed she was the administrative assistant to the Vice President of Walmart and once again we were given the run around again she still said it was because of the charge back. Now I am just sick and tired of all the red tape and hoops we have to do to try and get our son the replacement that we deserve and I think its because Walmart wants us to give up and not ask for one.
If this is how you do business, then you will never get any more from me or my family.
I will also tell my friends and other family members not to shop at Walmart, especially not online. I am so disappointed and will never use your online website for anything again.
Product or Service Mentioned: Walmart Replacement.
Reason of review: Poor customer service.
Monetary Loss: $400.
Preferred solution: Let the company propose a solution.
I didn't like: Customer service, Replacement of lost package.