My wife & I did our grocery shopping in the Richland MS store on the evening of Friday, 12/2. We were ready to check out around 7:45.
There were only 4 registers open & 2 of them were express lanes (20 items or less) and the store wa extremely busy with long lines at the registers....THIS IS THE HOLIDAY SEASON!!!! To make matters worse, several employees were just standing around the closed registers chit chatting & doing nothing! We were getting ready to leave our packed buggy in the aisle & walk out, but a co mgr cared enough to recognize the situation and take it upon herself to open a register and check us out.
This is typical Walmart; to *** with customer service.....just get their $$$. Fewer cashiers = lower overhead = more profit = bigger manager bonus!!
Product or Service Mentioned: Walmart Customer Care.
Reason of review: Poor customer service.