I ordered PS4 for my son for bday online was told could pick up next day at 8 am called none in stock . Called customer service talked to lady she said running a little behind but showed it was being picked said be ready by 8 next morning.
Well called said wasn't ready, went to store manager said they haven't had any since Black Friday. By now bday was ruined , called customer service said I did their job for them found two a short distance from our house. Asked if I could just have pickup store switch and I'd go pick it up , guy said sorry can't do that just cancel your order.
Customer service totally sucked , not only ruined bday , but price went up by 30 dollars. I know big companies could care less about one consumer but seems a large company as Walmart they would have a better way to handle situations than "Sorry cancel your order go buy it at other store" Especially since I had to go online to find what other stores had them cause they couldn't find any.
Product or Service Mentioned: Walmart Shipping Service.
Reason of review: Order processing issue.