I too experienced my rewards were suddenly gone. I read through the entire agreement and there is no mention of rewards expiring.
In fact on the dashboard it suggest I used my rewards. List just under the accum box it says 'Total Reward Redeemed: $48.94 ' yet I have not redeemed anything. I attempted to contact via email and asking them to contact me back by email or phone and crickets. I am not going to stop pursuing until I get an answer.
After all the years of shopping there and at a minimum of spending $150.00 per week I thought this program was a very good idea. The consumer would appreciate a savings in any fashion.
This deal until proven otherwise is a SCAM. You really aren't out anything but it now makes the credibility of Walmart pretty shady.
Reason of review: Poor customer service.
Monetary Loss: $48.
Preferred solution: i want my rewards put back or a gift card of the amount..