One time when I shop at Walmart, I don't realized that my credit card expired until the cashier told me. So, I try to give her an other card however, she said she cannot give the expired card back to me. She needs to keep it. I'm very surprise that. I ask her what she'll do with my card, she said she needs to cut it. I'm in financial business, I can't believe she said that. That doesn't sounds right to me. I refuse her to keep my card. she called up a person and he said it's their new procedure. if they receive an expired card, they have to cut it.
Since they insist and nothing I can do that they are holding my card and I cannot just grab( I know my mannor). I ask them to cut it right in front of me and I want the pieces back. Since I still need to call the card centre to find out where is my new card.
so, I call the card centre and they said they never initiate this policy to any of the department store. And it is wrong to keep customer card. If it's expired, it is the matter of the customer, nothing relate to the store. The visa centre advise me that it looks like a scam.
And I sent an email to Walmart Canada for this situation, no reply no feedback at all. Therefore, I have to write here to warn all shoppers to be carefull.