Wal-Mart ruined Christmas for my family. On December 10, 2011 I ordered a television for my son online from Walmart.com. It was guaranteed to be delivered before Christmas. The money came out of my checking account immediately and I tracked the order everyday on the FedEx website, hoping it didn't get delivered when my son was home. The only thing that he asked Santa for was a television. My husband and I didn't think that we would be able to afford it but we were able to save up enough just in time. I had bought him a hat, gloves and boots prior to ordering the television, things he needed, but not exactly what a child wants to open on Christmas morning. I paced by the door daily knowing that I would need to be sneaky when the FedEx truck showed up….. The truck never showed up. I couldn't wait until Christmas morning to see his face. It had been a rough year for us.
On December 23, 2011 I called FedEx in a panic… this literally was the only thing my son was getting for Christmas! Where could it possibly be? The FedEx employee told me that Wal-Mart had generated a tracking number with them but never gave them the television to deliver. I immediately called Wal-Mart. It took about thirty minutes of me being on hold before I finally spoke to a live person. I explained my situation to the lady, by this time I was in tears. After doing her research she retuned to the phone only to tell me that the order for my television had been "misplaced". She offered an apology and told me she would be happy to re-order the television for me however it would not be delivered until January. WHAT?????? By this time I was hysterical!!! My son would be waking up Christmas morning only to open a pair of gloves!!! It gets better…. She then told me that rather than re-ordering the television she could credit my checking account but the money would not be available until 5-10 business days later. So not only was I unable to have the television before Christmas, I wouldn't even have them money to go purchase a television on Christmas Eve! I stayed on the phone long enough to speak to a supervisor, only to be told the same thing. "We are sorry".
My parents drove to my house on Christmas Eve and put their gifts for my son under the Christmas tree so he would have something to open. My husband and I didn't exchange gifts this year so my son's gifts would be the only ones under the tree. I stayed up late Christmas Eve and wrote a letter to him from Santa stating how sorry Santa was for not being able to bring the television because it was too heavy for his sleigh. Christmas morning my son woke up at 5am, as do most children. He ran into our room to wake us up. Of course I cried all night. The first thing he said was "let's go see if he brought my TV because I heard a loud bang in the middle of the night. He probably had trouble getting it inside!" Heart breaking! He searched all over the house for the television only to find an apology letter from Santa.
No family should ever have to go through this. I did what I was supposed to do on my end. I saved my money and ordered it in time for "guaranteed Christmas delivery" as well as track the order daily. Wal-Mart dropped the ball and a child did without on Christmas.