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I purchased a sony 46" hd tv from walmart and paid for the extended warranty plan after about six months the hdmi ports quit working on my tv and dealing with sony witch is a whole nother story just yesterday they went out again so I called walmart after talking to the eletronics dept I had to call the service plan number and they tell me that they will have to send a tech to my house to check the tv and then order the parts and then they will fix it so that means I will be with out my tv for at least 2 weeks I paid extra for an extended warranty but I am still with out my tv this is poor customer service if i did not get the plan it would be my fault but why should the customer have to suffer without the product I paid for over something that is not my fault I havent been this pissed off since sony did the same thing to me this tv is less than 2 years old and this is the second time this has happend

Monetary Loss: $800.

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Anonymous
#1002169

Wal-mart extened warranty is just ***..I've been fighting with these *** for 3 weeks.Talked with 2 different stupidvisors...BOTH said they will cover the part and fix my t.v.

So far nothing . I'm so pissed off ...and guess what..I believe they just give people the run around until you just give up.. I've learned my lesson..*** wal-mart and the junk they sell.

Diffently *** there extended warranty.Square trade from amazon always ..always does a super job ..I should have know..

Anonymous
Gadsden, Alabama, United States #954551

What ever you do, do not purchase the product protection plans from Walmart they are a fraud.Walmart will not honor the plan you purchase if the manufacturer covers the product.

Almost every product Walmart sells is cover by a manufacturers warranty for duration of the plan you purchase.

So instead of your product being replaced per the warranty that was purchased you have to deal with the manufacturer giving you the runaround.

DO NOT WASTE YOUR MONEY OR TIME!!!!!!!!!!!!!

Anonymous
#842977

I have yet to see anyone dare to hold up the line at Walmart to read the fine print on the extended warranty when it is offered.

I have shopped at Walmart since the number of stores could be counted on the fingers of one hand and grew up near the home office.Until recently, you could always return something that did not work to the store and either get an immediate replacement or a cash refund.

We recently had something go out while under warranty and were refused, for the first time in decades of being customers.

It is outrageous for the wronged party to have to pack up an item, drive into the city to ship it UPS, and wait, wait, wait-----how much longer??---for the Walmart gift card to come with which you can only get another replacement from Walmart. Nice racket.

Concern for customer satisfaction is now dead. We have a couple more items under Walmart warranties, but will no longer buy products there if we need a warranty. The hassle and inconvenience is not acceptable.

I am now regretting that I recently bought a vacuum cleaner and warranty there.

What if I were having to pack up a vacuum, and do WITHOUT ONE while waiting on the excruciatingly slow hassle.You Walmart trolls who think people like me are whining aren't old enough to remember when customer service and satisfaction MEANT the customer was to be satisfied, at ONCE.

Anonymous
Maricopa, Arizona, United States #702925

Get off the couch.You will survive without tv for a little while.

Read the warranty thoroughly next time.

Quit whining....

Anonymous
to Anonymous Altoona, Pennsylvania, United States #1329519

How bout you shut your mouth troll.We are on here discussing the problems of Walmart service plans.

How did you even get here ?

Why are you on this page ?Did you research tv failures and was like oh I'm gonna flap my jaws with a irrelevant point.

Anonymous
Helena, Montana, United States #680764

first off how do you expect the technician to fix it if they do not check it out first? They need to see whats wrong so they can get the correct parts God for bid you don't have your tv for a few weeks!

Honest4Sure
#478012

Your extended plan takes effect Year 2.Sony is responsible in year 1.

The fact that parts may take 2 weeks to get is normal. Any "extended" warranty is just that - it's beyond the mfr warranty.

Other poster are correct, Walmart doesn't handle it, a 3rd party does.You really expect a Walmart store to adinister TV repair?

Also, the there is NO extended plan that GUARANTEES fast service; there is no such clause.

Anonymous
#473538

crymore wah trololl

Anonymous
#473533

Hello,

We are the company who administers Walmart's Product Care Plan.We want to make sure you're receiving the best possible experience.

Please email us at help@newcorp.com with your name and the phone number you used to register your claim.

We'd like to reach out to you.Thanks.

Anonymous
#473357

Not happy with your service at Walmart, contact MrsLea01. Her husband is a big shot janitor there and can get them fired for displeasing you.

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