They took a huge price increase and decreased the quality of the photos. Machines break down a lot and Walmart does not compensate for your time, just an "oh well" type of attitude and they keep the same bad machinery.
The paper the prints are on is so thin now that the corners of the photos can bend when they put them into the envelopes. The photos do not look as sharp as they used to. The envelopes need more white space to write about the contents of the photos, not have sell copy for more of their stuff. Walmart no longer accepts competitive coupons.
You are better off to wait for Walgreens, Target, Rite Aid, CVS, etc. to come out with their coupons for as little as 9 cents a print (more than 50% - 75% less than Walmart) and go there for your prints and other photo lab needs. I am (now, was) a large customer who was provided with discounted pricing, and they reneged on that perhaps thinking I would now pay full price. Instead, I gave all that business to competitors.
This cost them thousands of dollars.The photo lab staff at Walmart is hit and miss, sometimes very good, sometimes not, and many times not there at all. Walmart used to be a lot better. It's obviously all about the money with these people now, NOT the customer's satisfaction. The management I spoke to about my issues were customer unfriendly, so I went over their heads.
If you suspect or have any Ethics issues with Walmart, they refer you to an "outside" Ethics group, but guess what? They then refer all the unethical issues back to Walmart corporate, so you have the fox guarding the chicken coop. There needs to be an INDEPENDENT review board in such cases. Again, this is all about how the company can save money at the customer's expense, and they can do whatever they please.
As a customer, however, you have the right to choose and complain as needed. And you should. I no longer do my grocery or any other shopping at Walmart, either.
Way too corporate now. What would folksy and fair Sam Walton say???
Product or Service Mentioned: Walmart Photo.
Reason of review: Bad quality.