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Ever since Walmart came out with the savings catcher I have used the service. The first couple of times I used it I checked the prices myself to make sure that they were giving me the correct amount on all the items.

You see Walmart states that you can buy all your products there, then you download your receipt, and it will go out and check prices with all the other local stores such as Target, Meijer, Jewel and so forth and if their price wasn't the lowest they will give you the difference on a gift card. At first this worked just fine and I was very happy with it because every couple of weeks I would get anywhere between $2 and $6 and I let it accumulate and then I would put it on a gift card. I had my first real large receipt about a year or so ago and I'm going to say it was about a $300 receipt and I got excited entering it as I thought that I would get at least $10 back on this one, well to my surprise I never got anything and of course I went to enter it again but it was too late because it only lets you enter it for 7 days. I honestly thought I might have entered it wrong even though I triple checked it but either way it was not that big of a deal and I continue to use this app.

Well then about a month or two later the same thing happened I had a very large receipt about $300 and I know I was very careful and train each and every receipt because I did not want to lose out on this great app. Well what do you know the same thing happened I didn't get a penny and then it happened again well on the third time I was smart enough to take a picture of what I entered and I kept the receipt and would you know I could not find one single place where I could contact Savings Catcher. I even called Walmart directly and they could not give me the phone number I was told to go online because I must be mistaken that it wasn't there. Well since then it's happened two more times to a point where I know up front that they're not going to give me a penny because the receipt is too high, in fact my last receipt that I entered when I checked the prices I should have gotten at least $25 back.

I do have a phone number now and I'm going to call them, the sad thing is though probably offered me a $10 gift card which I will accept but from now on I've taken my business elsewhere simply because I don't like dishonesty. So don't even bother with it it's a waste of time and they're just decide must about everything if you spend over $200. Just another dishonest Big Box store. I'm going to put that I want to be contacted by them but I won't hold my breath.

I did however get the savings catcher phone number when I had another issue with them not accepting a $10 gift card for an online order.

It's too bad because I spent at least $5,000 a year there. I guess it's peanuts to them.

Product or Service Mentioned: Walmart Savings Catcher Mobile Application.

Reason of review: Bad quality.

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Anonymous
#1632802

I know how you feel. I was spending no less than $300 a week in Walmart.

Then the same thing happened to me and I found out that you now have to use the Walmart Pay if you want your receipt entered. You can no longer save your savings catcher rewards. Your rewards will automatically be applied to your next purchase when you use the Walmart pay, which I hate! Not to mention, more often than not, the Walmart pay app conveniently freeze's up when I try to use it; however, it never freezes when I place an online order where I don't get any rewards.

Moreover, it is just very inconvenient. After spending an hour or two shopping, I then have to get my phone out, open the app, wait for it to load if it doesn't freeze, all while trying to load my bags in the cart, verses whipping out my card and paying in a matter of seconds. In addition, I used to save my rewards and spend them on school supplies or something I wanted to save up for. I could rack up over $100 in rewards in about three months.

Needless to say, I am back to shopping for the best prices online at other stores. Just made an $87 purchase at chewy.com for dog an cat food. Target sells paper products for the same amount or cheaper. Besides the fact that Walmart rarely has everything in stock that I need anymore since they have taken it upon, I am now forced to go to another store anyway because I have no intentions of using margarine.

Maybe they are trying to clog up our arteries with all of that oil in the margarine so we have to go to the pharmacy and buy more prescriptions. What ever the reason, If I have to go to more than one store and I can't tell if the Walmart app is going to freeze before I get to the register, I will do all of my online where I can compare the prices because it is a waste of my time and money to depend on that App to work when I get to the register every time!

Anonymous
#1631944

The savings catcher went to *** as soon as they changed the app October 2018. Before that I always got something back but since then I have submitted hundreds of receipts and from October 2018 to now (January 2019) I haven't gotten anything back.

They changed the app on purpose to save money. I'm over it

Anonymous
#1631247

Walmart Pay is one of the most poorly designed apps I have run into. In the store where I shop, Cell reception is so bad you can barely get enough signal to connect (Carrier doesn't make any difference) App is slow to respond.

I did not want to enter my credit card info into their app but I did so reluctantly so I could continue getting savings catcher rewards. Now, I see where people are getting hacked and loosing both their savings catcher rewards and credit card info. That is the final straw...I pulled my Credit card info off of their app and at Walmart.com... No more savings catcher for me.

The only way around this appears to be buying a Walmart gift card but if people are going to steal that too... why bother?? Once again a big company can't leave something that worked well alone. Walmart Pay was not "New and Improved" - this change was both an aggravation to customers and another way to screw the customers, since I can find no way to see which items were credited as they were under savings catcher...

just tells you how much money you saved and those average amounts look much lower than I have historically seen in the past. What was so bad about scanning receipts later?

Anonymous
#1626878

I've had the exact same thing happen to me, this Walmart savings catcher is a complete joke. When the receipt is a large amount you don't get peanuts back.

I've taken my business elsewhere too. I'll only shop at Walmart if it's my last resort and if it's an emergency.

Anonymous
#1626451

Same thing happened to me and this new savings catcher they changed too is even worse. I forget to scan the barcode the last 3x’s and called customer service they said they can’t do anything about it.

As.

Of today I’m shopping only target and Meijers myself. Dishonesty doesn’t get my money.

Anonymous
#1621954

We just talked to Walmart Savings catcher department. Told that our receipt MIGHT show up in Walmart Pay tomorrow.

Not holding our breath. They are laughing all the way to the bank!

Anonymous
#1619639

As all comments, I am very disappointed of Walmart saving catcher it was fine when they let you upload your purchase by PAPER... now you can only do it by Walmart pay and if you forget to scan at the cashier your done!!!

I called saving cashier and there is NO way to add it.

What they want is to force you to use the new Walmart pay app. Go back to paper receipts !!!!!

Anonymous
to AC #1620515

Agreed

Anonymous
#1612305

I always assumed they started savings catcher to save time from customers pulling out flyers from other stores for price matching. Now with this change my next trip I will go purposely to buy every single thing I can find cheaper in the flyers Sunday.

I pay cash when I grocery shop so new walmart pay savings catcher won't work for me.

I'm beyond annoyed. I say we all ban together this holiday season and hold up those lines for our price match guarantee until walmart changes it back!

Anonymous
#1610519

I HAVE BEEN HAVING THE SAME ISSUE SINCE THE CHANGE OVER IN OCTOBER. I SCAN THE RECIPTS AND IT TELLS ME IT WAS RECEIVED BUT AFTER A FEW DAYS WITHOUT NOTIFICATION, I CHECK UNDER THE RECENTLY SUBMITTED RECEIPTS AND THE ONLY ONES THAT APPEAR ARE THOSE SUBMITTED PRIOR TO THE CHANGE IN OCTOBER.

Anonymous
#1610490

Same issue, savings catcher ALWAYS drops off when I get in line and after my purchases are scanned I am standing in line, HOLDING UP the line while my phone is buffering. Conveniently happens at the checkout.

I get frustrated because I am holding up the line and just end up paying with my credit card and I am unable to use savings catcher. GO BACK TO PAPER RECEIPTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Anonymous
#1609233

I will no longer use the savings catcher app. It’s not worth it.

I will NOT link my debit/credit card to their app to make purchases at WalMart. As usual the bad apples spoil it for the ones that do the right thing.

Several different t stores around me will price match and I use CostCo for multiple items. I don’t have to have WalMart.

Anonymous
to Morgangold1 #1620102

You don’t need to link a credit card at all. Turn credit/debit cards off (or don’t enter them in the first place), and select “gift cards only.” Buy a gift card and load it into the app by tapping “account”, “payment methods” then “add gift card”.

Make sure this card is turned on. When checking out, tell the cashier you would like to apply whatever your bill is minus one cent. (I.e if your bill is $97.68, you hand the cashier a $100 and say “Please apply $97.67 of this to pay for my groceries, leaving me with a $0.01 balance that I will pay using Walmart Pay.” Make sure they give you correct change since their computer won’t tell them how much change you’re owed since if they entered the whole $100 in the system, it would pay the entire bill with zero left and close the transaction before you can use the app. You might wanna help them with the math.

Just say you need $2.33 back and then scan your phone. You will receive both a paper and an e-receipt and an option to submit to savings catcher on your phone.

Anonymous
to Craig #1620104

One thing I forgot to mention is the first gift card you buy to start using this loophole can be very small, like $1.00.

Anonymous
#1608206

The new savings catcher is driving me to shop elsewhere. WiFi constantly drops off while shopping.

Had bought something online once, next time I used savings catcher it automatically used that card from the online purchase. Grrrr. Now that account was down $200. Not worth the aggravation anymore.

Guess that’s why the implemented it. Saving them money in the long run.

OrnateMacaroniPenguin879
#1606413

I will not use there savings catcher or shop with walmart anymore. They had a major issue with people hacking into the savings catcher and stealing there savings and there bank information.

I was one of them that got hacked. I lost $58 thank god they didn't get my bank information but walmart will not refund me the $58.

I've been fighting it for months. All i get is sorry we've been busy we will escalate it.

Anonymous
#1605934

I think they made the changes to savings catcher to also stop ppl from cashing in on the Ibotta app. I used to use both the savings catcher and Ibotta, but needed a paper receipt to do so.

LOL.

Now I just make them print me a receipt at the customer service counter so I can still use both. Where there's a will, there's a way!

Anonymous
to Lisa #1620093

You can get a paper receipt AND an electronic receipt by splitting the transaction between Walmart Pay and cash (or a physical credit card). When paying, just tell the cashier to apply one cent less than your final total in cash (or card), then use Walmart Pay for the last penny.

You can buy a gift card for a tiny amount (say $1.00) and load this into the app. You can also use any savings catcher credits you may have instead of buying a gift card. You can do all this without loading your credit card info in the app.

I’ve learned how to do this and have taught a few Walmart employees this loophole. They think it’s awesome since they are getting so many complaints.

Anonymous
#1605862

I shopped at Walmart exclusively for the Savings Catcher. Now being forced to use the app to make a purchase and not being able to scan the receipt when I get home I am no longer shopping at Walmart for groceries. Shows you how much they really care about their customers when they make it inconvenient to use a service they provide.

Anonymous
#1604066

Stayed with Walmart for the savings catcher. Target is actually closer to me with no saving catcher changes at Christmas time.

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