On-line site-to-store ordering is a good concept, & application should work well provided customers are dealing with competent individuals. A little history: On 12/01 order # 2677517958011 was placed on-line. The order consisted of; 1) McGuire Sisters Greatest Hits CD, 2) Millennium Collection-Best of Pat Boone CD; 3) "˜Sugartime' DVD; and 4) Mainstays storage ottoman.
The ottoman was picked up at the Bastrop store on 12/04. Walmart email dated 12/10 indicated remainder of order was READY FOR PICKUP. But, guess what? NOT SO. I was handed a package with my shipping label on the outside, but inside the package was a different order with a packing slip for an individual in Russellville, Arkansas. The only idea ANYONE in the entire store could offer was to credit my Visa Card.
Now, I don't have these items and it's too late to place the order again. But, I'm betting that the store in Russellville has these 3 items as well as another irritated customer who didn't get their proper order either. It would have required a little initiative, and customer service skills, but Bastrop store personnel could have called the store in Russellville, verified the mix-up, arranged to trade orders, and Walmart could maintain satisfied customers. But, no. What Michael Duke now has are two irritated customers without their CHRISTMAS GIFTS, as well as2 refunds on 2 credit cards.
QUALITY CUSTOMER SERVICE IS A THING OF THE PAST!
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- Supermarkets and Malls
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