So I was at Walmart on Sunday morning and purchased the XBox One bundle package with Call of Duty. When I got home and opened the box, which was still sealed, there was no game, half of a power cord, no headset, and instead of an XBox One, there was a very old 360 console.
I immediately returned to Walmart to get my refund, and not only did they deny my refund, they also refused to allow me to speak to upper management. I even called corporate and was told that the store manager would contact me, however, I have yet to hear from him.
I also called XBox Customer Support; they were a little more supportive. I had the serial number flagged as stolen, but Walmart says since I can't prove that I didn't swap it out myself, then it's not their responsibility. I understand that there are various ways this could have happened, however, Walmart failed at so many points to prevent this that it's ridiculous. I WILL NEVER TRUST THEM WITH ANY PURCHASE AGAIN.
Product or Service Mentioned: Walmart Manager.
Reason of review: Damaged or defective.
Monetary Loss: $534.
Preferred solution: Full refund.