Jacksonville, Florida
2.7K views 23 comments
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So I was at Walmart on Sunday morning and purchased the XBox One bundle package with Call of Duty. When I got home and opened the box, which was still sealed, there was no game, half of a power cord, no headset, and instead of an XBox One, there was a very old 360 console.

I immediately returned to Walmart to get my refund, and not only did they deny my refund, they also refused to allow me to speak to upper management. I even called corporate and was told that the store manager would contact me, however, I have yet to hear from him.

I also called XBox Customer Support; they were a little more supportive. I had the serial number flagged as stolen, but Walmart says since I can't prove that I didn't swap it out myself, then it's not their responsibility. I understand that there are various ways this could have happened, however, Walmart failed at so many points to prevent this that it's ridiculous. I WILL NEVER TRUST THEM WITH ANY PURCHASE AGAIN.

Review about: Xbox One.

Review #559386 is a subjective opinion of a user.

Diversity of Products or Services
Customer service
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Price Affordability
Layout of Store
Not specified
Reason of Review / Monetary Loss Damaged or defective / $534
Preferred solution Full refund

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Mountain View, California, United States #994931
I purchased a very nice little Remington shotgun from Walmart when they'd decided not to carry firearms any longer. I had placed the gun in lay-a-way and went to get it out. I took a look to make sure everything was copacetic and I noticed there was mud on the buttplate.
I pulled my receipt and compared the serial numbers. This was not the gun I purchased. Of course this was the only one left.
Milwaukee, Wisconsin, United States #944077
This is why you should have bought it from microsoft direct...
Ocala, Florida, United States #938511
I would report them to some united states federal agency i think maybe consumer affairs would do well with this one :) ............
Pompano Beach, Florida, United States #938308
Walmart only hires blacks and welfare people
n ur face
to Budlight #944298
That is the most discriminating BS I have ever heard. Which catagory do you fit in, Black or welfare? Considering you were fired from one.
to Budlight #1116654
That is the stupidest thing I heard in a,while. Some areas have more black people so that there are more employees that are black. Some areas are white, Hispanic etc. U are one ignorant person. Hope u do not have children to teach this attitude to.
to Budlight #1264295
You can tell hes a red neck expecally eith that name
La Crosse, Kansas, United States #910827
Actually I think walmart the Chinese outlet is correct. They have no idea what you did, so your out of luck Charlie :(
On another note I am glad you got burned, because you bought it at Walmart. You just put another American worker out of a job.
And lastly I don't believe you when you say you will never shop there again, you will. You will go there time and time and time again, because of there cheap chit.
to Magnus Ottawa, Ontario, Canada #1276969
How did they "just put another American worker out of a job"?
They bought the item at an American store, staffed by Americans, with inventory trucked in by American truckers, in what would normally be an American made tractor trailer.
The game component was made oversea, just like the beef and a good portion of the poultry that those workers eat are "made in America". So your point seems sort of... pointless.
West Roxbury, Massachusetts, United States #909573
this is why I tell EVERYONE no matter where you buy it from Best Buy, WalMart. open it THERE in the store so you're on camera. once you pay for it that is. and if someone questions you , tell them you're insuring it's what you paid for due to instances like this happening. depending on how well it was repacked there's times where you can't tell it's been repacked. even with those hologram foil tape that breaks apart after they're unsealed they can be easily replaced by someone with patience.
so i'd keep on Wal-Mart since MS can flag that serial as stolen if/when someone tries to use it. hopefully it works out for you but you've now learned a valuable lesson.

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