Walmart sold us a used, damaged TV in a brand new box. Then when we brought it back, they refused to exchange or refund our money. The assistant manager implied that we were the thieves. He investigated further to find the receipt for when the damaged TV was purchased in 2009, along with the purchaser's name and credit card information. Then the next day he called to say they had investigated according to policy and he could not help us further.
We contacted his regional manager, who said to disregard his investigation and assured us that he would investigate it personally. After finding the same information, the regional manager said he had followed protocol and could do nothing more for us.
We did NOT steal, cheat, lie or do anything illegal, immoral or otherwise. This is unacceptable!