Not resolved
1.5
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Warranty
Website
1 comment

In the check out, my card was declined, I had more than enough in my account to pay for it, so she told me to run it again, I did, it was declined again, in front of about 10 other people in line, she said "not enough money!" in a very demeaning tone. They would not allow me to take my items, customer service said, well it takes a little bit for the reversal to go through, next day and i still haven't seen it. My bank confirmed that they had charged me for the items that i was not allowed to take out of the store.

Product or Service Mentioned: Walmart Account.

Reason of review: Poor customer service.

Monetary Loss: $82.

Preferred solution: Full refund.

I didn't like: Way i was spoken to.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1089283

I had a similar experience at Walmart using my bank card, my total bill was around $300.00. I ran my card through and it said waiting on cashier, the cashier told me the card didn't work and to slide again, hesitant, I did slide again and I will never do that again because in the end, Walmart had taken $600.00 out of my checking account.

I went back to the store with a print out from my online banking asking to be credited back for the second charge. I had about three so called managers telling me they could not do anything. I called Walmart about this, the financial department and they finally corrected this.

I was pissed that an extra $300.00 was withheld on me for a while due to this mistake. Word of advise, when the cashier says slide your card again, think twice.

You May Also Like