I purchased a HP Printer from walmart here in Chantilly, VA. When I got home to set it up I noticed that it was defective not only that I found it kind of odd that it already had printer ink in it(usually new printers don't have the ink already in it).
So I package it back up and proceed to return it back to walmart. The associate stated that she could not refund me my money being that the printer's serial number did not match the serial number on the box. I said ummm ok that's not my problem(what customer open up a box in the electronics department to see if the serial numbers match? No one).
Then I tell her well how do I know what I am buying unless I take it home and set it up. It doesn't make sense. So she gets the manager his name is Jim 443-909-0008. He came over already hostile and said sorry I am not going to refund you and no you can not get another printer of the same price.
So I said ok you sell me a printer I take it home it's defective I bring it back only to be told that what was in the box wasn't supposed to be(not my fault) and I just pretty much lost my money and I have no printer so basically you just stole from me. I did contact corporate and let them know what happened and they were shocked they stated that it would take 3 business days from them to investigate and they were sorry that this happened to me. There is a scam going on were walmart will put defective items in boxes and people think they are buying what's on the box but when they get home it's not the case and when they go return it they can't get there money back.
It's a sneaky little scam that walmart has going on and people need to be aware.I am scared now to buy things for fear that I will get scammed because it happened at the least likely place. I did end up buying the same HP printer that I thought I had bought at walmart I bought at Microcenter for the same price and I asked them to match the serial numbers together before I purchased it and they looked at me like I was crazy but I then told them about my walmart experience and they were shocked and upset and reassured me if anything was wrong I could bring it back and get a full refund.
Monetary Loss: $60.