Update by user Feb 04, 2017
This Mentor location of Walmart is horrible, store is not that clean and the only saving grace is the pharmacy is very good!
Customer service is a joke aNd the staff at best is average! Too bad Kmart couldn't make it!
Original review posted by user Feb 02, 2017
My wife purchased a 12 inch tablet for my birthday back in December. I received the present in January.
Unfortunately the tablet does not recharge itself properly. Today I attempted to simply exchange it for a working model and was rudely told that because she purchased it more than 2 weeks ago, regardless of when I received the gift they would not exchange it for a working model. How crazy is that, they essentially sold my wife a defective product and now won't exchange it for a working model! I talked to a half dead flunky assistant manager with no people skills whatsoever named Terry Kimbrough, who was rude to me and said I am not exchanging this for you and I don't have to.
I asked to speak to his boss and was told she's not here. What kind of organization does not have a manager at ALL TIMES?
This particular store has a miserable reputation and now I see why! I will never shop there again!
Product or Service Mentioned: Tablet.
Reason of review: Poor customer service.