I bought my new tires and had them installed at Walmart in Lawrenceville, Ga. I've never had anyone else touch my tires.
I've always had my tires rotated and balanced at Walmart. I took my truck in this Saturday to have the oil chnaged, tires rotated and balanced and a flat repair. I purchased these tires with the road hazard and lifetime rotation and balance. The last time they balanced and rotated my tires they crossthreaded all of my lug nuts.
I went back to them and they refused to touch my tires because their was a lug nut missing. I told them they were the last people to touch my truck. After the very young black girl explained to me for the 5th time that they just can't touch my tires I got pissed. I talked her into starting the job if I went to the parts store to get a lug nut they left off last time.
What really steamed me was her telling me that she would write me up after she was done with the other customers that were in front of me. The issue was I had been waiting while other people walked up. I was actually in front of the line. I told her that I was actually in front of the line.
She told me she say the couple come up first. SHE CALLED ME A LIAR!! WOW! I took my key way from her and walked out.
I drove to the other Walmart in Larwenceville. The guy behind the counter was nicer. They had to call the store I was just at to get the information. The very young black girl answered.
She lied again and told the guy I didn't have road hazard. I do have road hazard. The Walmart I was at decided to do it for free. He also agreed to rotate and balance my tires if I get the new lug nut that Walmart left off.
One hour later the guy called me to tell me that all my lug nuts are bad. I had to take my truck to Kauffman Tires to fix what Walmart MUCKED up.
It only cost me $145.00. I will never step into a Walmart or Sam's again.
Product or Service Mentioned: Walmart Tire Rotation.