Our company ordered 255 stainless tumblers from Walmart online for Christmas. First of all I had to place 3 separate orders because there is a limit of 100 per order.
When we received the order, the boxes were torn and in horrible condition. When we opened the 7 boxes, the tumblers were just thrown in with no packing material to protect the merchandise. I had to go to a Walmart store to return 73 damaged tumblers and spent over 3 hours in this store for a simple even exchange. My order number stated they had already been returned in a previous store, after dealing with 3 different managers I finally exchanged them.
We received the final to boxes with a quantity of 49 per box in the same condition. I waited a couple days before returning to the store with another 62 damaged tumblers. That's when I lost it after all 3 orders indicated the tumblers were all ready returned and I was looked at as a criminal with stolen merchandise. The exchange was denied and I was told I could return the tumblers in the store.
I spoke with 2 managers, they called Walmart online dept to verify the order and I said I wasn't leaving without an exchange because we are having the tumblers engraved with the company logo. After 4 hours, the end result was to leave with the damaged 62 tumblers and purchase 62 from the store. They will send me a return label for the damaged ones and refund the company credit used.
I don't think it's going to go smoothly but I can tell you NEVER AGAIN will I enter a Walmart store and give them any purchases. They should have been grateful we spent $3,000.00 at Walmart instead of going else where.
This person wrote the review because of damaged or defective of tumblers from Walmart and attached photo s. Reviewer claimed that he or she wants Walmart to read this review and look into the issue (if any).
If you have a chance, please immediately contact him/ her to briefly discuss his/ her negative experience with the company.
Also, this reviewer considered the following company: Target. We collected other reviews about products and/or services offered by Walmart for you to read. This information may help you with your purchase decision.