I have been trying to report my lost card for about 9 hours now and have not been able to. I registered it and I have the receipt but can't get into my account without having the numbers on the card.
If I had the card to get the numbers off of it I wouldn't need to report it lost because I would have the card. My daughter lost it on the flight from Ohio to Denver. She let me know as soon as she noticed it missing. I have been trying since then to report it lost.
I went online but couldn't get into the account due to needing the card numbers. ( even though when I registered it I had to put my email and address it there) I called the number on the paper insert only to be told I needed the card numbers but had no option to talk to anyone as it is all automated. I can't email anyone because there is no email. I called customer service and was told to go to the store in which I purchased it because I have my receipt and they could help me.
That is not so they absolutely couldn't help. I tried online customer support only to be told to file a police report. The runaround I have been getting is so frustrating. I just want to report it lost and get a replacement.
Is this what they do?
Make this process so madding and hard that people just give up and they keep our money? If so this is just robbery.
Review about: Walmart Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: Replacement .
I didn't like: How frustrating the process to report a lost card is.