Update by user Dec 22, 2015
Walmart finally resolved my complaint today (12/22/2015) after MANY telephone calls and email communications with the Customer Service. My complaint was finally bumped up to Walmart Executive Escalations because of my emails the President and Chief Executive Officer of Walmart Carl Douglas McMillon and other high ranking executives at Walmart which I included a link back to this website where I posted my complaint/review of Walmart.
Well it caught there attention and quickly got my issue/complaint resolved. Thank you PissedConsumer.com for this website in which we have a place to be heard and noticed. I also want people to know who read this that they should keep pursuing their valid complaint and not give up, try ALL means of written and verbal communications to get your issue/complaint resolved. Businesses do not like getting valid bad reviews about their products and services.
To be fair, Walmart did resolve my issue/complaint in an amicable way but I hope that nobody else has to go through what happened to me, (9) phone calls with being on hold for an extended period of time, waiting for calls back that never came until I had to reach out again and call, and over 14 emails.
Things didn't get resolved until I was contacted by a Walmart Sr. Executive Escalations Specialist on late Sunday night (yes, Sunday night!) that started the REAL process to get my issue/complaint resolved, but in the end, it was resolved.
Original review posted by user Dec 19, 2015
If I could give it a "Failing-NO STARS", I would. I ordered this $100 Visa Gift Card from Walmart on 12/5/2015, I cannot go to the store because I am in a wheelchair and physically handicapped.
I ordered this as a gift for Christmas. Walmart stated that I would receive it by 12/13/2015 (Don't understand this, because you can order $1,000 LED TV and get it within three days via FedEx or UPS). Walmart shipped it FedEx Smartpost which then was turned over to the USPS for delivery. When I didn't get it by the date I keep checking the shipping status via the website and the date of delivery keep changing.
I received an open envelope yesterday from Walmart which was supposed to contain my Visa Gift Card, the gift card was missing but the receipt was still in the ripped envelope. I was ripped off! I called Walmart and was given so many different answers and supervisors to speak to, but could not resolve the problem and stated that they couldn't ship out a replacement guaranteeing by Christmas delivery, yet if you go on their website today 12/19/2015, they guarantee if you purchase anything from them they will have the item delivered by Christmas! I was also told by Walmart Customer Service Rep Brea to physically go to a Walmart and buy my gift card there, WHAT?
I WISH I COULD, I CAN"T WALK OR GET OUT! I AM PHYSICALLY DISABLED! What a *** answer! Somebody at the shipping department at Walmart is a thief and knew that there was a Visa Gift Card inside the envelope.
Walmart should do an "INTEGRITY TEST" on their shipping department employees with the Visa Gift Cards. This is a scam by inside employees of Walmart at the shipping department! Now I don't have my Visa Gift Card to give as a gift on Christmas! Walmart Customer Service is horrible in correcting this problem.
I would NEVER recommend Walmart online to purchase a Visa or Mastercard Gift Cards, use Target, they ship it more securely and you get it within three days. Also I put a dispute in with my credit card company and will NOT have to pay for this charge, it is Walmart's fault for not shipping this item securely. People use your credit card to make purchases, you are protected from fraud like this. Also DO NOT purchase ANY gift cards from Walmart online, it is NOT secure.
I am also writing a letter of complaint to the President and Chief Executive Officer of Walmart Carl Douglas McMillon as well as filing a complaint with the Better Business Bureau. Walmart Visa Gift Cards are a RIP-OFF!
This reviewer shared experience about poor customer service and wants this business to have the product delivered as the author lost $106. West79 is overall dissatisfied with Walmart. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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