Complaint: Wal-Mart Stores Inc.
702 SW Eighth Street
Bentonville, AR 72716-0215
e-mail: not given
Web Site: http://www.walmartstores.com
Last march, I purchased an Acer Aspire1 at Wal-mart. Walmart knew that this was a fraud. Acer Aspire is a rinky *** company and the warranty is worse than worthless. Walmart knew this full well. Walmart only has a 15 day warranty on the computers that they sell. Acer Aspire is a rinky *** company. Firstly, I had to register a serial number 23 digits long before they would even look to confirm that my computer was on warranty!! Then they denied that I had submitted the correct serial number. After 12 !!!!!!!!!! e-mails, customer "service" finally acknowledged that I had submitted the correct serial number.
I kept asking them for their local outlet so that I could take the laptop in and get it working again. First, they asked a bunch of idiotic questions. After a month, they finally answered my question by stating that I had to send the computer to houston, Texas!!! What kind of prompt, local, cheerful service is that? One of the customer "service" representatives attempted to lie, stating that I had dropped the laptop and that's why it is all dark!! Another rep said to mail it in. I said what good would it do to mail at my own expense only to have you LIE and refuse to fix even though it is on warranty and it is dark through no sin of mine own. Acer knows they sell defective products. "Ferns" began to show after I only had the computer for 4 months. Then dark blotched showed. I abused the laptop in no way.
But the focus of blame goes to abominable Walmart. Walmart, even when I pointed all of this out to the "manager", refused to refund as a decent public relations gesture. They said the walmart "warranty" had expired. So!!!! What good is a 15 day warranty?!! Walmart knows that they deal deliberately with evil companies whose "warranties" are worse than useless. Imagine a warranty wherewith you have to mail the part in AT THE CUSTOMER'S EXPENSE!! Walmart is to be shut down for violation of trade, dishonoring their promises, deceitful public relations, etc. To date, no restitution from Walmart anti-mart.
E R "Rocky " Drake
E R ROCKY DRAKE
Monetary Loss: $313.