bought a product care plan ($25.00) from Walmart(Asurion.com) when I bought a bike on line from walmart.My bike broke down.

Called the 1-877-968-6391 number. First call was received courteously well. But they passed the buck by saying that manufacturer's warranty is still in effect and I should take care of the issue with the manufacturer. She said that she will send a $15.00 check to be used for shipping cost, which I objected since it will be much cheaper to get repaired locally.

Contacted manufacturer. They would not repair it but replace the broken parts and sent to me promptly. Manufacturer also suggested that I should take my bike to nearby Walmart so they can reassemble. Called 1-877-968-6391 again and asked if local Walmart will fix my bike with the new parts.

They said yes take the bike to a nearby Walmart. When I took the bike to a nearby walmart, of course the customer service person said that they do not do repairs or assemblies (although they do assemble many bikes)and will only take returns. For some reason my order number (internet purchase) was not in their computer system and they could not take the return. This did not sound truthful or the service person was not trying hard enough because I have returned one internet bought bike six month ago and bought smaller sized one again.

Any way back to the product care plan people.

I explained that local Walmart cannot help. They could not find local repair shop to repair my bike and told me that I should get a repair estimate and fax it to them for re-imbursement. The person (Ina) was nice enough to call me back and left the instruction on my voice mail. I got a repair estimate and fax it to a given number.

Waited a few days and called the 1-877-968-6391 to follow up. They said the fax number I was given was incorrect and need to refax to a different number. Could not tell if person named Ina existed. I got new fax number.

Tried to fax the estimate again to a new number and the fax would not go through. Kept printing error messages. I called the 1-877-968-6391 number again and got a neu number and a supervisor name (Julie). Even the new fax number was almost impossible to get through.

After several trial finaly fax went through. Following day I called the 1-877-968-6391 to follow up. They (Kylee) acknowledged that they received the fax. And said go ahead get your bike repaired then we will send you a check.

The old Check's in the mail ploy. I said send me the check first so I can bring it over to the repair shop. I said "If you are concerned that I will just keep the money make the check payable to the repair shop." NO it is not the way they do things was the answer. After so many run-arounds, how can I fall for the old Check's In The Mail promise?

I requested for Kylee's supervisor.

Charlres, Kylee's Sup was connected and kept repeating the mantra "I apologize but we cannot send the check first." I asked them why they could send a $15.00 Check right away after the first call (to wash their hads off this matter) but now it is so difficult to send another check for the REAL REPAIR? No good explanation.

He kept repeating the mantra "I apologize but we cannot send the check first." I asked for Charles's manager and Charles promised that Katrina will call me tomorrow to resolve the matter.(to be continued....)

Review about: Walmart Shipping Service.

Monetary Loss: $60.

Had an Experience with Walmart?

Write a review


Terms of Service
Post Comment

You May Also Like

I was Robbed by Walmart's Money Center Walmart "I went to the Money Center & picked up a new Walmart Money Card. I gave the agent $500 plus their fee. The agent took my money and the card,..." Read more Walmart - Marketside French Beans Walmart "...I opened the bag [...] to see the beans covered in brown splodges and I had to throw them away..." Read more Walmart - Hostile attitude about picture printing mentioning jail, bail bonds and walking away with no help or anyone who could assist. Walmart "' This review about Walmart at Washington, NC 570 Pamlico Plz, Washington On May 1st 2017 I went to Walmart to print my family pictures to the nearest store where..." Read more Walmart - Horrible Scam Walmart "Ordered elevated dog bowl from Walmart.com and my account was charged to Walmart. When the item arrived, it was damaged and had obviously been used. Contacted Walmart immediately but they..." Read more Thrifty Propane - Problem with delivery driver's capabilities and Thrifty's no response attitude. Thrifty Propane "I have, for the last 2 years, had a delivery driver that either can't backup the truck properly or simply doesn't care where he puts it. The first episode was..." Read more Exxonmobil - The cashier cursed me! Exxonmobil "Cashier name was RENE. Service Station : MOBIL at 4605 Beverly Boulevard, Los Angeles, CA, 90004 operated by a dealer, Harry Hahn Date of Incident: 24th September 2017 at 8:43:59AM..." Read more Kenneth Cole - Poor Product sold. Kenneth Cole "I brought a wallet from Blue water Bridge duty free shop ,Point edward ON,N7V4JS Canada. on july 12,2017 while going to USA to meet my sister along with my wife..." Read more Kenneth Cole - WALLET DEFECTED ,WITHOUT USING IT WAS TORN Kenneth Cole "WORST PRODUCTS....INFACT SPURIOUS MATERIAL USED..... NO COMPARISON WITH MK OR WITH COACH...KENNETHCOLE REACTION ....A BIG NO TO KENNETHCOLE REACTION... THE COMPANY HAS NO ANSWER.....THEY SAY GET IT REPAIR FROM A..." Read more