I called Walmart about tires that I saw on their website and to see what the out the door cost would be on 4 if they were mounted and installed. They told me that they did have the tires I was looking at, but they could not install them on my 2000 lexus ES300 because the tire speed rating was H (rated at 130 mph as top speed). They claimed I had to buy V rated (149mph top speed) tires. Since they had no V rated tires on hand, they could not sell me tires and install them. Thing is, speed rating has nothing to do with normal driving conditions on US highways and a requirement of H to V is incremental and idiotic - our local highways top out at 65 and 70mph here in San Diego.
Now here's the catch. He told me that if I brought in the rims (not the car - just the rims) I could request any tire I want and he would put them on the rims. I would have to install them, but since no car was in their shop, they did not have adhere to any rules about specific tire requirements.
The *** here is amazing. First, what kind of idiocy is this speed rating policy? Firestone didn't have any problems quoting me H rated tires for install. Neither did Discount Tires.
Does anyone know what the truth is behind this "policy"?
Product or Service Mentioned: Walmart Installation.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Walmart Pros: Prices, Selection, Location.
Walmart Cons: Customer service, Phone service, Idiotic policies, No solutions offered, Way they handled the situation.