We are doing renovations on our home. We bought more stuff than we needed, so I pile the stuff back in the car.
Some items were still in the Walmart bags. I couldn't find the receipts in the chaos, but I didnt think that would be a problem. One of walmarts known policy is that they will accept a return without a receipt. I haven't needed to return anything in a very long time, but I assumed that was still their policy.
I pile the stuff into a cart and go in. After waiting twenty minutes on line, customer service (K) is my rep. Before I give her anything, I ask, "is there a monetary limit on a return without a receipt?" I explain the situation. She goes to ask a manager and comes back to tell me they won't accept anything without a receipt.
Excuse me?? Since when? I said, "that's not correct. Granted, I have over $300 in this cart, but you won't accept ANYTHING back?" I would have returned a few things.
There wasn't much, but the items were expensive. $30 light fixtures, $25 can of paint, etc. so it added up pretty quick. I understand if they had a monetary limit per transaction, but to tell me you won't accept anything back?!
I asked her for the managers name and told her I would write a letter. I didnt have time to find the manager as I was running late for a pick-up, but I am upset I wasted my gas and time. She was, for lack of a better word, dumb. She wasn't rude, but so not helpful.
I do all my shopping there and when I need service, there is none to be had? Everything was new and unopened.
Just purchased a few days ago. How do you not know your own policy?