On 3/4/11, My wife purchased several items through Walmart.com $509.77, first mistake.
Ten minutes later after reviewing her order she CALLED customer service at Walmart.com to cancel two items, bringing the total down to $421.55.
Instead of modifying the existing order they created a new order, putting a hold on another 421.55, bringing the total to $931.32.
By 3/5/11 they debited that amount from our account. Their TOS clearly states that no monies shall be taken until products ship.
When we saw this we call once again on 3/5/11 to cancel entire purchase, received E-Mail conformation of cancellation.
They require 24 to 48 hrs notice to cancel before they ship. On 3/6/11 received E-Mail of first item being shipped, called on the 6th to reconfirm cancellation, received E-Mail again confirming cancellation on the 6th.
On the 7th received E-Mail of two more items being shipped, called again on the 7th to stop anymore items being shipped.
Today 3/8/11 check bank account and another 421.55 removed from our account, and received another E-Mail of two more items being shipped.
Now I have called corporate 5 times and Wal.com six times, they now have taken 1,352.87, still sending items.
This is a secondary account from our billing account so minimal monies are kept in there, needless to say this over-drafted the account along with a few items purchase after all this bring bounce fees to $250.00.
Now here is the kicker at least one item has come from each individual order, THAT THEY CREATED, so no monies can be returned until the items reach the store on 3/17/11.
I called supervisors and was hung up on....
I called corporate, who kept transferring me back to Wall.com.
They don't care, they don't listen. their TOS is fraudulent at best.
They literally stole money from us and just about said "to bad".
They even admitted to their mistakes, and still refused to rectify the situation.