I got off work late and went straight to the Batesville, Arkansas Walmart to fill a WIC voucher for my wife, who JUST had a child, JUST lost her workplace to a fire, and has been out of state because of the baby. This was the last day to use the check, but needless to say, we've been extremely busy.
They were out of a quart of milk that the WIC check required, so instead of 2% milk, I grabbed whole milk. Kroger and Piggly Wiggly have made the substitution before, so I didn't think anything about it. I finally got to the checkout counter at 11:40 pm. I told the cashier she'd need to get a manager or something to make the substitution.
10 minutes later, 2 managers (Alisha: Assistant Manager and Lynn: Co-Manager) show up and rudely tell me they can't do it. Then they tell me it's my fault and I should have been there sooner. What's more, is they held me there until it was too late to go to another store. Now my family is going without this food.
All over one QUART of milk.
Where is the accountability?