I accidentally ordered the incorrect item for my daughter's school project, immediately realized and tried to cancel the order, but since it was farmed out to a 3rd party, they said it had already gone to shipping. (although it was on a Sunday which is impossible) I immediately called customer service who said they would put in a request to cancel the order to the 3rd party which never happened.
After receiving the unwanted item, I tried to return and Walmart directed me to the 3rd party, who told me I would have to pay a re-stocking fee along with ship its back myself! This is the WORST CUSTOMER EXPERIENCE EVER! I went back and forth between WalMart and third party, dozen times, each of them saying it was the other one's responsibility.
TOTAL SCAM. DO NOT SHOP WALMART ONLINE, THEY WILL STEAL YOUR MONEY AND NOT LET YOU CANCEL OR MAKE RETURNS.
This person wrote the review because of order processing issue of a product or service from Walmart. Reviewer claimed that he or she wants Walmart to read this review and look into the issue (if any).
If you have a chance, please immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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