Update by user Jun 29, 2017
BTW - went back to the site and it still says that the item is available for pick up today.
Original review posted by user Jun 29, 2017
Ordered a simple foam mattress pad - said it was in my local store so I ordered it for pickup and went to get it. It apparently takes them a full day to pick the item off the shelf and by the time they did that, the item was gone.
Yes - they sent an email that it was not going to be available but that was almost 24 hours after I had placed the order online. When I called the walmart.com customer service, they told me (twice) that I should order things in the morning because the stores only communicate to the web application once a day (at midnight) so they can't guarantee what they say is available is really available.' So don't bother expecting Walmart to compete with Amazon.
By the time they get the real time capability to see what is in the store and actually set it aside for your pickup, Amazon will have put them out of business. They are light years behind a real online service.
Product or Service Mentioned: Walmart Pick Up Service.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.