Los Angeles, California

Purchased Olay gift set and magazine subscription online. Walmart.com never shipped the items.

Contacted customer service online and stated that I wished to have the item reshipped. Three weeks later and the item hadn't arrived. Contacted them again and requested a full refund including taxes and shipping costs. They had no idea what I was talking about and didn't even have information tied to an incident number.

They continue to refuse to issue a refund. This sounds a lot like theft to me.

How can it be legal to hold onto someone's money without providing the goods purchased? I thought that AT&T had lousy customer service but Walmart has got them beat!

Product or Service Mentioned: Walmart Subscription.

Monetary Loss: $10.

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If you are still waiting on a refund, go online and make a complaint with the Better Business Bureau. That is how I received my refund.

Sad that one has to go to such measures to get their money back.

This is how Wal Mart works though. I have had a very bad experience with Wal Mart recently as well, and will not shop there ever again.


When you log into the account online, what does it show under the purchases screen? All they need is the order number to trace it.