Purchased Olay gift set and magazine subscription online. Walmart.com never shipped the items.

Contacted customer service online and stated that I wished to have the item reshipped. Three weeks later and the item hadn't arrived. Contacted them again and requested a full refund including taxes and shipping costs. They had no idea what I was talking about and didn't even have information tied to an incident number.

They continue to refuse to issue a refund. This sounds a lot like theft to me.

How can it be legal to hold onto someone's money without providing the goods purchased? I thought that AT&T had lousy customer service but Walmart has got them beat!

Product or Service Mentioned: Walmart Subscription.

Monetary Loss: $10.

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Killeen, Texas, United States #618378

If you are still waiting on a refund, go online and make a complaint with the Better Business Bureau. That is how I received my refund.

Sad that one has to go to such measures to get their money back.

This is how Wal Mart works though. I have had a very bad experience with Wal Mart recently as well, and will not shop there ever again.

Naples, Florida, United States #609079

When you log into the account online, what does it show under the purchases screen? All they need is the order number to trace it.

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