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Purchased a Dell Inspiron 15 from Walmart. Within 7 months the hard drive required replacing.

I followed the Asurion Warranty policy. My first attempt to get the hard drive repair was unsuccessful. Asurion returned the computer completely blank. Why would they do this ..THE COMPUTER IS SUPPOSED TO REPAIRED TO ORIGINAL PURCHASE STATE...

Shortly after that the second attempt was a disaster. The computer came back with an older version of windows. I purchased the computer with Windows 8 and Microsoft office software. The third attempt was not fair.

They returned the computer without any Microsoft word software. I believe this was highly unfair when I was told by the Asurion representative it would be repaired with the original software.

Reason of review: Bad quality.

Company wrote 0 public responses to the review from Jan 21, 2015.
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