I tried to ad price match using a Dollar General ad for Pampers Swaddlers Diapers. The ad simply stated "$9.50 Sale Pampers Swaddlers Diapers All Counts and Sizes". There was also an image of a package of these diapers. At the checkout, I presented the ad to the cashier and she told me they couldn't price match because Dollar General only carried 40-pack diapers and I was purchasing the 100-pack. I explained the ad and how it states "all counts and sizes". She still refused so I asked for a manager. This manager told me they had several other people try to use this price match and they will not honor it because they (Walmart) called Dollar General and found out they only sell this brand in 40 count bags. I then asked for another manager.
Long story short, I had a cashier, floor manager, 2 assistant managers and some *** from loss prevention standing at the register telling me the same thing. I told them the ad clearly states "all counts and sizes". There was nothing in the photograph in the ad that showed what size count the package was and that they should honor their own store policy. It boiled down to the fact that they were flat out refusing to honor their ad matching policy even though they should have. This whole process took around 30 minutes with me trying to stand my ground as I was valid in what I expected.
Tomorrow, I plan on attempting to contact the store manager to complain but I know it will probably end up doing no good and just further frustrating me but it's a matter of principle for me now. There has to be some sort of law that they're breaking. I mean, if they are advertising that they do ad price matching and the ad clearly states "all counts and sizes" then it doesn't matter a hill of beans if one of them called Dollar General to find out what size packages they sell. They need to honor their policy. Sure is frustrating to be such a long time consumer, to shop their store every week only to end up being treated in such a matter.
Product or Service Mentioned: Walmart Cashier.