I just came from there. My dad sent me 500.00 using ria/ walmart money transfer.
and the store would not release the money to me because my driver's license had a po box on it rather than a physical address. they told me my father had to re do the transaction using a security question. the walmart where my father lived told him they no longer use security questions and the store where i was supposed to do the pick up insisted that they did. the store were my father sent the transaction from attempted to call the store where i was attempting to pick up the money but no one would answer the phone .
i picked up 3 transactions at walmart in the last two months using the same id. now suddenly it is a problem. After I left the store I used walmart chat to talk to a cs rep and jerked me around and gave me a # to call that had an automated message and no help at all . here is the chat.
Anne G: Thanks for chatting with Walmart.com! I’m Anne G and I’ll be assisting you today. Anne G: Hi Ron, I will kindly assist you today, I am really sorry I do not know the inconvenient that make you upset, but I will gladly read your concern and give yo a proper response. ron c: my father sent me a money gram today from N carolina to your white plains ny store.
the white plains store would not release the money due to my driver's license have ing a po box rather than a physical address. Even after I presented additional state issued ID that provided a physical address, they refused to release the money. I was told to have my father return to the store in NC, cancel the transfer and then resend it using a security question. the NC store advised my father that security questions were no longer used.
i spoke to three different managers at the WP that refused to release the money and all three insisted that a security question could be used. it cost me 5.50 to take the bust to and from your wp store and my father had to return to your nc store. all in all 2 hours wasted over utter nonsense since i picked up three transactions at the wp store within the last few months. to make matters worse the nc store attempted several times to call the wp store and the wp store refused to answer the phone.
the manager at the wp store refused to talk to the people from the nc store,. you people do not have it together! ron c: this happened between 0424pm and 530pm ron c: you service here is as bad as your service in the store Anne G: Well Ron, I am really sorry for this inconvenient this should not have happened. You are really important for Walmart and as a customer we want you to be satisfied.
I am truly sorry and I know that you have struggle a lot and I really want you to compensate you for this . Anne G: Ron I have document this to higher department, so then this won´t happen again Ron. ron c: well what about they money i need to pick up? Anne G: Let me check what can I do for you in order to pick that money Ron, will you be so kind to hold for a few minute more please ?
ron c: ok Anne G: I kindly ask you to contact us at 1-800-966-6546, and we will call them in order to have this resolved. I appreciate your understanding on this situation Ron. Anne G: I have not heard from you in a few minutes. Are you still with me?
ron c: i am on the phone now. i am receiving an automated message. who do i ask for? Anne G: Thank you for all your help with this situation, I regret this happened, one of our representatives will answer you.
Anne G: Are we still connected Ron? Anne G: I want to make sure you are still with me. Anne G: I am sorry, since the chat has not received any response in a few minutes, our system will close it for now. If you need any help in the future, please, do not hesitate to contact us again by visiting https://help.walmart.com We will be happy to help you with this!
Have a great day! Anne G has disconnected.
Product or Service Mentioned: Ria Money Transfer Money Transfer.
Reason of review: Poor customer service.