I've gone to walmart on priest & Elliot for many years and never have had a problem until tonight, I never have dealt with such a bad attitude in a manager. When it takes 15mins for a manager to get to you when you have a complaint Is quite frankly, unprofessional and disrespectful to the customer.
Me and my boyfriend, had gone in to purchase world of Warcraft, when we went purchase it there was no employee to be found in the electronics area which meant we had to purchase it in the front. Well this is a inconvenience to us when your employees don't know how to ring up an item. The employee Daniel said this is the worst night to come in and purchase something because everyone called out for the Super Bowl. First of all, what does that have to do with me purchasing what I want?
And second of all, if the employees all called out why aren't all the employees knowledgeable enough to ring in a specific item? And there only response is I'm sorry you will have to come back tomorrow. What kind of customer service are YOUR employees being taught? You all need to take a class if this is what you're providing for your customers.
After a response like that I demanded talking to a manager and after WAITING 15mins the manager by the name of David finally arrives and has no interest in what he have to say, does not apologize and just says have a great night! This walmart is outrageous. Upon waiting for the manager to arrive, the customer behind us had a similar story and let us know oh you will be waiting 20 mins for someone to get here. This is unbelievable and your employees and management should feel ashamed about the customer service you provide.
The many customers behind me heard the whole conversation and we're surprised at what treatment we got.
After my experience, I will no longer be shopping at walmart and that goes for many friends and family as well as the customers behind us. I expected a sincere apology and something done to resolve this issue but of course that was not done.
Product or Service Mentioned: Walmart Manager.