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6 comments

Ordered cookware online, paid for it, and planned to pick it up at the local store to save on shipping charges. Went to pick it up about 3 or 4 days later, not even in the computer yet.

Lady looked at my receipts for walmart.com and paypal, and said paypal or whatever that is, is probably the problem. Called 10 days later, still nothing. Can't go into the store, and pick a box off the shelf and use my receipt...that would send the entire store into mayhem! I literally have to wait until a box arrives intended to fill my order, no matter how long that takes.

Will never order from them again. (Still do not have my "paid for" cookware)

Reason of review: Poor customer service.

Monetary Loss: $89.

I liked: Prices.

I didn't like: Customer service, Service, Management, Lack of stock, Long waits.

Company wrote 0 private or public responses to the review from Jan 13, 2015.
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Anonymous
Carleton Place, Ontario, Canada #932376

I have sent so many email to Walmart custmer service sent black Friday and never did get anything back..,ignored. All I got was that automatic one they send u to say they got it and someone would call me back, joke.

Still waiting. They really don't care

Anonymous
to Pinky52 Orange, California, United States #932526

They probably get millions of emails, have mommy explain that they do not have enough man power to answer all the emails.

MattD78
Melbourne, Florida, United States #930784

Once again, items shipped to the store are not sent out from the warehouse like an order you have shipped to your house. They are sent to the store when accompanied by another shipment of many other items not just yours.

Walmart is not going to send your cookware on an 18-wheeler with nothing else just so you have it in a timely manner. They are going to send it at their convenience. You don't want to pay shipping, you wait until they ship it to store.

If you want it right now, pay for shipping. You can't have it both ways.

Anonymous
to MattD78 #941002

Actually, with the exception of some large items, site to store items come in either fed ex or ups, and they do come in every day with the other fed ex and ups items, not in an 18 wheeler that had to wait for a full load.

Anonymous
#930667

When you order site to store, you will receive an email when the order is ready to be picked up at the store. It states that perfectly clear when you place the order.

There are times it takes awhile for orders to arrive.

It kind of depends on where they are being shipped from. When you place an order make sure you read all the details.

Anonymous
to anonymous Calera, Alabama, United States #930702

Just eat at mcdonald's all the time.

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