Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability

i had ordered this jacket of XL size which is the size which i always prefer for my jackets. But, when you get the product at ur doorstep and you find that the XL size you have received looks much like XXL. Now when you call the customer care to return and exchange the product online with your order number, you get to hear a much more bad news than that. The customer care tells you that the item cannot be exchanged and you yourself have to take the item back to the nearest walmart store and get back your refund. And with that refund amount you have to place another order of the same product online and when you try to do that, you see that the size you want now is "OUT OF STOCK". Walmart doesn't care for even if the customer is willing to get a exchange product instead of refund. And returning the product to the nearest store to you, is a "***-*** return policy". I mean you return the product yourself to the nearest store personally for mistakenly selecting a wrong size of the item?. Its not always possible for the customer to make time and return the product and to lose the opportunity to buy a better product before time . I am regretting for why is bought the wrong size product from the walmart website. I regret my purchase from walmart. Will never forget such

Disappointed customer

Reviewer is in unhappy mood. This person stated that there is a room for improvement of customer service and lack of stock. Please immediately contact the author of this review to discuss poor customer service of walmart website and associated monetary loss in the amount of $22. Walmart needs to offer any options to resolve the issue according to poster's claims.

Other people also mentioned walmart website in their reviews. You may find this information helpful for further shopping at Walmart. You can also consider other company suggested by the author: Target.

Had an Experience with Walmart?

Write a review


Terms of Service
Post Comment
Melbourne, Florida, United States #935943

Return or replace an item by mail

We are unable to exchange your item for something different by mail, but you can ship an item back to us for a refund or replacement.(This applies to items sold and shipped by Walmart.com only.

It does not apply to items sold and shipped by a Marketplace Retailer.)

Here’s how to do it:

Click the “Start a return” link below. When prompted, select “Return by Mail.”

Next, select the reason for returning the item from the options on the dropdown menu.

Print the pre-paid return label for your item. Without this label, we won’t be able to process the return. Don’t have a printer?

You can always return the item to a store. Package the item you wish to return along with all original packing materials and accessories and mail the item as directed. You’ll receive a refund or replacement once we receive the item back, if the item is in stock.

So customer care apparently doesn't know their policy/procedure, that is a knock against them.However with 2 minutes of searching you could have found this answer and solved your own problem.


Oh grow up and quit whining like a spoiled two year old!!! I'm sure if you looked carefully when you ordered it or at the paperwork that came with it you would have seen the return policy.

You May Also Like

Walmart - Mold in natural vanilla 1/2 gallon Walmart "we purchased two half gallon natural vanilla ice creams from Walmart on 7/21/17 and upon opening the one container we discovered there was mold on the container lid and in..." Read more Walmart is a bunch of thieves!!!! Walmart "Walmart should be out of business as they could are less about customer service!!! Ordered tv 10times. Employees STOLE them from site to store pickup!!!! Promised to have my tvs..." Read more Walmart - E-gift card Walmart "Website states the recipient will receive within minutes usually, it has been over 24 hours and still nothing they took my money immediately out of my account but still have..." Read more Walmart - Quality Pets/starvation policy is knowing willful cruelty of Puffers Walmart "When I found Green Spotted Puffer fish at Walmart in February 2015., I was shocked. All were emaciated and suffering from fin rot, ich, flukes, and parasites. The associate warned..." Read more Under Armour - Valsetz tactical military boots Under Armour "These boots were regularly priced for about $ 130 and were on sale for about $ 120. I work in security and do a lot of walking so I bought..." Read more Kenneth Cole - Poor Product sold. Kenneth Cole "I brought a wallet from Blue water Bridge duty free shop ,Point edward ON,N7V4JS Canada. on july 12,2017 while going to USA to meet my sister along with my wife..." Read more Taco Bell - Horrible manager got stank attitude Taco Bell "It is 2pm to 2:30pm I was at 2840 w. College Taco Bell I ordered two 5 dollar box cravings meals. I have never ordered this before. I ordered at..." Read more Pepperfry - Cheap & Fake Quality Products along with No Returns Pepperfry "Hi there, This is your valuable customer who had placed Order: 303369106 through which Duplicate Tupperware Bottles were delivered to me. I even confirmed that these Bottles were Duplicate by..." Read more