7635 N la Cholla Blvd, Tucson, AZ 85741, USA
0 comments
Not resolved

I used to spend 100's of dollars a month at Wallmart - this is regarding a 400$ HP laptop i bought from your store in Tucson AZ (on N la Cholla & Ina rd) less than a year ago.After the first 2 months, I already started experiencing issues where it would be incredibly slow, the touch screen stopped working, and the wireless wouldn't even work.

Since I bought the extra full coverage insurance for an extra ~50$ to cover me for at least a year, I called multiple times Wallmart who told me to contact HP customer service, who told me to contact Wallmart again. I wasted not hours, days on the phone because every time I called, agents didn't know what they were doing, and confirming to me they were submitting claims that actually never took effect, wasting days at a time for 24 to 48 hour resolutions that never took place. I even spoke multiple times to managers and supervisors, who did the same mistakes, if not worse - because they promised me follow ups that never happened. Now, after months of this happening, I finally receive my computer back through a claim that actually made it through (hallelujah), with a note on the top that says "fixed!

How did we do"...... Well, the computer is not even turning on at all, and the outside part of the screen came back damaged/ cracked. So, the way I see it, you guys broke my computer even more, and are passing the ball around until the insurance expires, and I just lost over 450$. I personally spoke with managers of that location, and over the phone, and nobody wants to take accountability for YOU selling ME a DEFECTIVE item like that.

I already took away my whole family's business from you, and we will never spend a penny at your business again.

This was pure stealing, there is no other word for it - for how obviously poor the service was from all employees I spoke to, and the carelessness in what they do.Nobody deserves this, and people shouldn't pay for things like this.

I didn't like: Having the items i buy being broken, Service received, Poor handleing of return, Being treated unfairly, Being lied to.

Review #1007754 is a subjective opinion of a user.

1.5
Location
Staff
Website
Layout of Store
Exchange, Refund and Cancellation Policy
Customer service
Value for money
Warranty
Diversity of Products or Services
Ease of Use
Product or Service Quality
Discounts and Special Offers
Price Affordability
PRODUCT OR SERVICE Hewlett Packard Laptop
Reason of Review / Monetary Loss Poor customer service / $450
Preferred solution Full refund

Had an Experience with Walmart?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

"Purchased microwave from WalMart...opened box to see 2 large scratches on the keypad. Turned on the kitchen main lights, and now I see where some person used an abrasive cloth..." Read more
"Website states the recipient will receive within minutes usually, it has been over 24 hours and still nothing they took my money immediately out of my account but still have..." Read more
"I went to the Money Center & picked up a new Walmart Money Card. I gave the agent $500 plus their fee. The agent took my money and the card,..." Read more
"When I found Green Spotted Puffer fish at Walmart in February 2015., I was shocked. All were emaciated and suffering from fin rot, ich, flukes, and parasites. The associate warned..." Read more
"I ordered seat covers, a cargo area cover and Weathertech floor mats. The first problem was that when I placed my order the shipping amount was listed as $19. It..." Read more
"We purchased a 2009 Coachman Chaparral and from the first walk through before committing to the purchase we expressed concern over a large amout of Lady bugs inside we were..." Read more
"I will not recommend this brand name. I work on the warehouse before and they pay really bad. I but MK , Coach Dooney and Boorke and Tory Burch and..." Read more
"1.Getting back your Lost lover quick as possible 2.Business problems as in boosting your business with more customers 3.Marriage fixing , no more separation of properties in courts of law..." Read more