On Sept. 28, 2015, my wife took our 2009 Honda Accord Coup (only 50,000 km, immaculate condition, all options) into the Walmart Automotive department to have a new battery installed. I was not available as I was at a rehabilitation hospital undergoing therapy for a recent above knee amputation. We were selling our vehicle to assist in costs that we will be having as a result of my amputation (renovations, etc.).
My wife, after dropping it off and speaking with the service manager, went into the grocery area to shop for some items. While paying for those items, she was paged over the store PA system to come to the Automotive desk. My wife thought that this was great as the vehicle was ready.
When she got there the service manager explained to her that one of her authorized Walmart service men was driving our vehicle into the shop area, when another vehicle apparently cut in front of him causing him to swerve to avoid hitting that vehicle, but in doing so, he hit another vehicle with our vehicle! She said damage was not bad and that Walmart would look after all the damage as it was their fault entirely, as it was a Walmart employee that was driving our vehicle. The service manager, obviously knowing my wife was upset, asked the STORE MANAGER if she could 'comp' the battery. Apparently the Store MANAGER told the automotive manager that NO, it might 'appear' to be 'bribing' my wife, in somewhat terms, and they could not be shown to be doing that.
I found all this out when I went back into the Walmart store on Oct. 17. 2015. I asked to speak with the Store Manager and was told that she would be see me in Automotives, but she never showed up... wonder why??
My wife was upset and realized that the damage was more than just minor. She was contacted by an adjustor working for Walmart who promptly asked my wife to drive around and get estimates. My wife, who is on disability for depression related issues, could not drive to do this, so she had her father drive her to get the estimates.
The estimates were for approximately $3,900 & $3,500. The adjustor emailed us back (on Oct. 20, 2015) saying that they were prepared to close this case, offering us $2,850. He said that some parts were new and he would not accept having that and had to depreciate a number of parts. That was their final offer.
I spoke with this person via phone on Oct. 22, 2015. I explained to him that our car was in immaculate condition, low mileage and that we were selling it, thus wanting a new battery to make everything perfect. He did not even offer us a rental vehicle while ours was being repaired (he did concede this only after I brought it up and made my argument). He said that Walmart accepts complete responsibility for the accident but that was all they would pay, final offer.
I asked him to take the vehicle themselves (Walmart) and have it repaired and brought back to us in prime condition and you can guess his response... it was a no, not possible.
So I now ask YOU... is this the way for a multi billion dollar company to provide 'GOOD CUSTOMER SERVICE', to offer basically 73% of the cost of having it repaired by a reputable company..... making my wife and I come up with approximately another $1000 to have our vehicle fixed?? We had nothing to do with this accident. Walmart was 100% responsible and acknowledged this. WHAT A WAY TO DO BUSINESS!!
I could see if we were somewhat responsible, but we were not!! But wait, maybe we were, my wife did take it there... maybe that is the mistake and part responsibility that we are being forced to accept.
Be careful!! Just because Walmart says they are responsible, they STILL WILL TAKE ADVANTAGE TO SAVE THAT MEASLY $1000 FOR THEIR PROFITS!! BUT WAIT, THEY DID MAKE A SALE IN HAVING MY WIFE PAY FOR THAT BATTERY!!!!
WAY TO GO WALMART!! GREAT CUSTOMER SERVICE!!!
Reason of review: Poor customer service.
Monetary Loss: $1100.
Preferred solution: Let the company propose a solution.
I liked: Automotive manager who was truthful and honest.
I didn't like: Refuse to pay complete cost of repairs, Store managers who failed to talk to me, An associate female manager who did not want to wear me, Customer service reps who do not read emails.