I won a 32" flatscreen TV in a raffle from a professional business organization I belong to. I wanted to exchange it for a 52" flatscreen with DVD player but was told that without a receipt, they could not take it back even for an exchange for a bigger, more expensive model. So I said, "Ok, I will go get the receipt from the committee member, who purchased it for the raffle." Then I was told that if the receipt was over 15 days old, they still would not exchange it.
As it turned out, someone suggested I move one of my TVs from one room and use this 32" in its place. Well, that worked out just fine and saved me over $500.00 I would have had to spend with the exchange. I am sending out a bulk e-mail to all the members in our association telling them about Wal-Mart's policy and how I was treated and that next time we wanted to buy something to raffle off, we may want to look into other merchants.
This store in La Marque is the worst Wal-Mart I have ever dealt with. I could understand if someone wanted their money back and did not have a receipt. But to turn down sales for almost twice as much as the original TV being returned and then to tell me that even if I had a receipt that they still would not honor it if it was over 15 days old makes no sense. That tells me I don't ever want to buy any electrical equipment from Wal-Mart, especially for holidays and birthdays.